Dirctor F&B

ALAA ABOUZEID

Address: Holiday Inn Cairo Citystars,

Ali Rased St. Heliopolis,

Cairo, Egypt

Mobile: +20-110*-**-***

Email: *******@*******.***

Nationality: Finnish

Date of Birth: 05/05/1971

Married Status: Married

Dependents: Two (schooling provided through the mother)

Languages: English Fluent

Finnish Fluent

German Basic

Arabic Mother tongue

Profile

With 24 years of experience in the hotel and restaurant industry I have accumulated strong knowledge and gained international experience enabling me to cope up with different cultural issues, and professional situations. In the course of my profession, I have developed a flat management style that focus on team work and total customer satisfaction. Currently, I am working for Holiday Inn, Cairo Citystars as Food and Beverage Manager.

Previously, I was working at Crowne Plaza Resort, Sharm El Sheikh, as Assistant F&B Manager and Sokos Hotel Alexandria, as Shift Manager for Fransmanni Restaurant and Gastro Pub, Jalo. During my employment at Sokos Hotel I attended several professional training courses.

Key Skills

Excellent multilingual communication, team working and leadership skills.

Excellent customer service and public relation skills with customer oriented attitude.

Operational planning and staff organisation skills.

Excellent sales and marketing skills.

Strong knowledge of bar business and beverages.

Computer Skills, Micros, FBM, FOX, words, excel PowerPoint and Outlook.

Excellent at anticipating guests’ needs as well as at handling complaints and problem solving.

Achievements

Achieved the F&B Revenue Budget for 2014 with 9% increase, and 11% above in covers.

900 person outside catering for the US embassy (Independence day celebration)

450 person outside cratering for Narmer American College.

Achieved the year to date Budget for 2010 at 20.5 % above budget.

Achieved the year to date Budget for 2009.

2009 Best Revenue Generating Hotel in the Middle East and Africa (Holiday Inn Cairo, Citystars).

2009 The Holiday Inn was nominated as one of the best 3 Hotels in the Middle East and Africa.

Opened Indira (Indian Restaurant) it quickly became established as one of the best Indian restaurants in Cairo.

Joined the pre-opening team for the Holiday Inn Cairo gaining the real experience of the pre-opening process.

Highest restaurant sales within the chain of Fransmanni Restaurants all over Finland from 2001 until 2004.

Winners of Fransmanni Chain Restaurants, yearly Drink campaign.

Best working team award from Keskimaa (the holding company of Sokos Hotels & Restaurants).

Successful marketing ideas and strategies for SANDRA nightclub, Sokos Hotel.

Training new employees for the wine department.

Selected as one of the best customer service providers within Ässä group Finland 2005.

Professional Experience

Holiday Inn Cairo Citystars - January 2012- present

Food and Beverage Manager

The Hotel has 311 Rooms, Main Restaurant, Coffee Shop and Terrace, Bar, Room Service, Cinema Outlet, Executive Lounge, 5 Meeting Rooms, Pool Bar and Indian Restaurant,

Holiday Inn Cairo Citystars - April 2009 – January 2012

Assistant Director Food and Beverage (In charge) reporting to the GM

Holiday Inn Cairo Citystars - February 2007- March 2009

Assistant Food and Beverage

Crowne Plaza Resort, Sharm El Sheikh - April 2006 - February 2007

Assistant Food and Beverage Manager

The hotel has 387 Rooms, 7 outlets

Sokos Alexandra Hotel, Jyväskylä – FINLAND - January 2001- March 2006

Restaurant Shift Manager in the French countryside

Restaurant Fransmanni, Gastro Pub Jalo and Sandra nightclub

Old Course Hotel, St. Andrews (Golf Resort & Spa) - Scotland

August 1999 – January 2000

Member of the World Leading Hotels

Assist Managing the wine Department at the Road Hole Grill Restaurant (Internship)

Education

January 2002

Bachelor of Hospitality Management

Jyväskylä Polytechnic, Finland

Tourism and Services Management

1998-1999

Facility Management (Hanzehogeschool

Van Groningen), the Netherlands

Exchange student as part of the degree program in Facility Management and Consumer Communication

May 1997

Savonia (Kuopio Institute of Hotel and Catering)

Kuopio, Finland

Vocational Qualification in Hotel, Restaurant, and Catering Services

Professional Qualifications and Courses

Cross exposure for 3 weeks at Carlton InterContinental, Cannes, France

Strategic Business and Revenue Planning

IHG Dining Rewards

Winning Faster in F&B (Workshop)

Solution Selling Training

Influencer Training (the new science of leading change)

Winning Faster in F&B V2

Antitrust/Competition Law

Code of Conduct Training

Data Privacy – Handling Personal data

IHG Anti- Bribery Training Module

Leading in a Crisis

PCI Compliance – Best Practices for Hotel Management

PCI – Understanding PCI Compliance

Online course about Food service management degree from Cornell University

Holiday Inn Management Retreat (IHG)

Accelerated Leadership Development Program (IHG)

Coach for Peak Performance

Solve Everyday Problems

Competency Based Interviewing Training & e-Careers Learning (IHG)

The I opener Training for improving the Service Quality and establishing the Holiday Inn Breakfast standard

Revenue Academy Course F&B Degree Course (IHG)

HACCP Course (SGS) The Hazard Analysis and Critical Control Point SGS Company

Deputy Manager Qualification program at JOLLAS Institute with in SOKOS Hotels Chain.

Professional Bar Management Qualification

Jyväskylä Professional Education School

Wine certificate Santé Wine School

MH Service for security training

Interests

Reading, travelling and food culture, billiards, movies and music, bowling

* References and certificates are available upon request.

Contact this candidate