Customer Service Manager

Career Objective

Personal skills, where I can grow with the Seeking a career with-in an entry-level company that will allow me to utilize my professional and opportunity for advancements.

Skills Summary

*Management *Leadership *Problem Solving *Customer Service*Project Management* Data Entry *Key Holder* Warehouse/Production *Cash Management* Communication Skills

Professional Experience

Wal-Mart, Florissant, Mo 06/2014-05/2016

Responsible for entire department, keeping it well stocked and running smoothly. Managing staff, Merchandising. Responsible for hitting and implementing strategies to improve sales. Responsible for stock control. Meeting and exceeding sales targets. Forecasting future sales. Taking care of customer service including handling queries and complaints. Recruiting and training new staff.

Simply Fashion, St Louis, Mo 11/201*-**-****

Provide support to Store Manager by looking after staff and covering when manager is away. Making sure shop floor runs smoothly. Making sure store monthly targets and handle budget. Responsible for recruiting and training of new staff. Deal with any enquiries and complaints and monitor customer service. Serve customers as needed. Put together rosters and shifts. Complete all cash audits and till sweeps. Check that products are being sold are displayed. Manage deliveries and account for all merchandise received.

AutoZone 08/200*-**-****

Parts sales manager is responsible for assisting the store manager in exceeding customers’ expectations and maximizing profitable sales. Supervising store AutoZone’s by assigning direction and coaching to ensure the completion of assigned task during assigned shifts. Assuming responsibility for the store operation and effectively leading during assigned shifts in the store manager absence. Motivate AutoZone’s assigned shifts and task to provide WOW customer service. Assist customer in finding parts and products using the electronic and paper catalog. Address customers concerns and resolving them with a goal of turning a complaint into a compliment.

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