Raquayle L. Cooley

*** ** **** ********

Margate, Fl 33068

678-***-****

acwio5@r.postjobfree.com

Personal Objective

To be a significant employee to a well established company in accordance to better serve and promote the success of myself and my employer. Possesses a strong work ethic and commitment to service excellence. Detail-orientated and resourceful with a proven ability to complete tasks on time and in accordance with expectations.

Career Objective

I seek to contribute my quota to any organization that has a vision & passion for achieving excellence and being outstanding in what it does, an organization that appreciates self motivated, trust worthy and purpose-driven individuals.

Skills

Typing, 46 wpm

Data Entry

Scanning and Faxing

Record Keeping

Filing

Efficient with Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Windows Live Mail, and Windows Messenger

Education

Palm Beach State College

Boca Raton, Fl

August 2014 - Current

Associate Degree of Science

Major: Chemistry

Chattahoochee Technical College

Marietta, Ga

August 2012 – July 2014

Associate Degree of Science

Creekview High School

Canton, Ga

May 2012

High school Diploma

Experience

Sitel Operating Corporation

(Call Center for Capital One Financial Corporation)

August 2015 – August 2016

Fraud Account Supervisor

Managed and maintained all of Capital One customers accounts worldwide

Verified activities on account with cardholders and removed fraud restrictions once concerns are cleared.

Alerted cardholders to fraudulent activities on account and educated on how to prevent incidences.

Sent out new credit cards to the cardholder in the event that fraud occurred on the account

Filed fraud reports on accounts with fraud.

De-escalated transfer calls and addressed customer’s needs as needed.

Gap Body

October 2015 – July 2015

Retail Store Associate

Assisted customers with finding the correct sizes in clothing.

Addressed any concerns customers had in regards to sales that were occurring at the moment.

Provide a positive customer experience

Trained and Educated on all products and promotions that will drive sells while promoting the brand of Gap.

Promote Gap Cards

Made sure the visual and aesthetics aspects of the store were aligned with the beliefs and core values of the Gap brand.

Teleperfomance

(Call Center for AT&T)

February 2013 – August 2015

Technical Support Agent

Assisted customers with technical issues regarding their AT&T Uverse subscription.

Documented issues or concerns customers have on their accounts

Troubleshoot technical issues occurring with the customers AT&T equipment

Sent out new equipment for the customer in the event that their equipment did not respond to the troubleshooting.

Target

August 2012 – February 2013

September 2014 – February 2015

Retail Sales Associate

Promote Target Debit/Credit Cards

Assist customers in locating items in the store

Stocking Shelves

Checking out the customer when they have finished their shopping

Promoting events that are occurring in the store

Going above and beyond with customer experience

Promoting the beliefs and core values of the company

Ross - Cashier

April 2013 – November 2014

Retail Store Associate

Drive store sells by providing a positive customer service experience

Assisting the customer in the fitting room as the attendant

Promoting sells by assisting the customers on finding clothes that fit their personal style and the occasion that they are going to

Checking out customers on their final sale

Promoting Ross gift Cards

Cleaning the register and tracking the accurate amount of money contained in the register

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