Customer Service Sales

CURRICULAM VITAE

A.MANIKANDAN.

Mobile no: 994*******.

mailto:*********@**********.******** ID: ********.*******@*****.**.**

Objective:

Seeking a challenging and rewarding Logistics / Sales distribution centralized of warehouse operations position within the public sector where prior experience, personal ability, and commitment to professionalism would be of value. Position should allow for continued personal and professional growth commensurate with achievements.

Profile Summary:

Graduate in Bachelor of computer application.

Possess 7+ year of working experience in Warehouse & Customer Support.

Trustworthy, committed to superior customer service, Confident and poised in interactions with individuals at all levels.

Proven ability together, collates and uses data effectively.

End user experiences in SAP module.

Assets:

Having Good inter-personal skills.

Strong organizational and analytical skills.

Leadership skills & Team Management.

Proven ability to reach and exceed goals.

Excellent customer service skills.

Performance & Process Improvement.

Professional Experience:

Working as Senior Operation Executive - Warehouse operation in Macmillan Publisher India Ltd at South centralized Warehouse, Chennai. From June 2011 to till now.

Worked as Customer Support Executive (Non-Voice) in Syntax Global Services, Chennai. From Sep 2008 to May 2011.

Worked as process Executive in Ismart Global Private Limited, Chennai.

From Sep 2007 to July 2008.

Professional Brief:

1. Working as Senior Warehouse operation Executive in Macmillan Publisher India Ltd at South centralized Warehouse, Chennai. From June 2011 to till now. Experience in Warehouse operation parts of background.

Job Profile:

Orders collect through mail from Sales executive and the same is invoice in credit sale.

Monitor stock movements if any new stock requirement or pending stock requirement sent to stock control.

Manage several different types of storage, such as high rack storage, block storage or fixed bin storage.

Process all relevant postings and transactions such as goods receipts, goods issues and general stock transfers.

We manage inventory at the storage bin level. To execute stock placements and removals using different put-away and picking strategies.

Sales return is checked and enter into the SAP same with the approval for passing the credit notes.

Damage stock and soiled condition stock list sent to stock control and the same blocked in to SAP after getting approval from stock control.

To integrate with materials management, product planning, quality management and sales and distribution.

Prompt updating of dispatching details.

Every weekend reports send to management.

2. Worked as Customer Support Executive (Non-Voice) in Syntax Global Services, Chennai. From Sep 2008 to May 2011.

Job Profile:

Collecting Customer data’s from Mail.

Posting Entries in sap and set the discount for the data’s.

Preparing the price and discount for per cabin or two passengers.

While him selecting the cabins also providing additional discount to the customer.

Further details sent through to end customer from Mail.

Solving customer request in effective manner.

Analyzing various customers needs and fulfill it.

Formatting the Data’s through excel.

Preparing Weekly and Monthly Reports.

3. Worked as process Executive in Ismart Global Private Limited, Chennai. From Sep 2007 to July 2008.

Job Profile:

Collecting Customer data’s from Mail.

Formatting the Data’s through excel.

To activate the program to list off.

Analyzing various customers needs and fulfill it.

Preparing Weekly and Monthly Reports.

Academic Record:

Qualification : Bachelor of computer Application.

Year of passing : (2004 to 2007)

Percentage : 62%.

Madres University : New prince shri bhavani arts and Science College, Chennai.

Software Knowledge:

Languages : C & C++.

Packages Skills : MS-OFFICE.

Project Profile:

Mini Project: College Details over User ID & Password.

Language: HTML & JAVA SCRIPT.

The project is all about Security of data. In this project, I have used Animation can be performed through Internet. When the user gives the key, the system randomly chooses one of the subjects & sets it as the key. The People can verify conscience time and the details.

Personal Profile:

Name : A.Manikandan.

Date of Birth : 18th Jan 1985

Father’s name : G.Arumugam.

Sex : Male

Marital Status : Single

Languages Known : Tamil, English.

Nationality : Indian

Permanent Address : No-19, V.O.C Street,

Ullagaram, Chennai-600 061.

Declaration:

I here by declare that the details furnished above are true to my knowledge.

Place: Chennai. Yours Sincerely,

(A.MANIKANDAN)

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