Sabrina Iverson

Sabrina R. Iverson

**B Waverly St, Hartford, CT *6112 (860)869-

**** ***********@*****.***

Objective: To secure a position that will utilize my current experience working in customer service, and allowing me the opportunity to gain more knowledge to build my career. Education

Branford Hall Career Institute-Windsor, CT-2008-2010-Candidate for CPC certification The Hartford Insurance Group- Property and Causality Licensed Southern New Hampshire University- BA in Psychology (in process) Work Experience:

October 2016- present

Data Entry/ Administrative Assistant OfficeTeam

Temp

Various positions in various companies, mostly admin work Excel spreadsheets Outlook Microsoft Office. Mostly working on my own conducting audits and provides feedback to reduce errors and improve processes and performance, and reporting to the office manager. Answering calls, directing calls, and scheduling appointments. Also some payroll and time keeping. March 2015- October 2015

Inbound Sales Comcast

Call Center

Inbound sales rep handling new business for cable, phone, internet, and phone service. Probing needs of customers and applying that need to the services that I can offer. Assisting techs with installations and order entry. Managing all my sales via Excel and infoquest. Credit and collections for old accounts and blocked homes.

April 2012- October 2014 Northeast Utilities

Customer Service

Call Center

Individual is responsible for assignment and coordination of work among team representatives; performs day-to-day work such as; attending to the service and billing needs of customers, knowledge of all public assistant programs and intercompany programs. Being an expert on customer service operations in support of call center, billing, investigating high bills and credit collections functions, customer service systems, tools, and applications. Microsoft Office, Powerpoint, Lotus notes and several other business related apps. Being person for customer solutions; provides general, overall team support; and will participate in special projects. June 2011- October 2011 Mohegan Sun Casino

Customer Service

Call Center

Assisting patrons with questions and direction to and about the casino. Booking complimentary tickets and hotel rooms. Also working with the host on the floor with their patrons needs. Mostly acting as a gateway to the casino for internal and external customers. And communicating with internal customers using Lotus notes. Using programs LMS, ARTS, and Lotus Notes. Processing payments and collections.

May 2010- Feb. 2011 Kelly Services

Document Control Unit

Sort incoming claims by provider and state, data enter patient’s info; act as a liaison between the different departments. Open incoming mail and sort for all departments, pass out health claims to each department. Solve routine problems on own. Keep track of inventory and supplies. Sign for certified mail and all packages. Knowledge of EOB and insurance plans, experience getting authorizations. Calling patients for collections and payments. Application used outlook and navigator.

September 2009 – February 2010 ATG Rehab-Rocky Hill, CT Funding Coordinator

Approving and/or deny sales, rentals, and repair transactions. Act as a gatekeeper to rehab and repair transactions. Making sure that every order has 100% funding before releasing to order. Working with customers, payers, and representatives to obtain the necessary information and to present funding options prior to proposal mailing. Negotiation and resolution with insurance companies, including maintaining full compliance with internal and external quality standards and state specific regulations. Working with payers to come to agreement on payment for all equipment that crosses my desk. Underwriting all orders for accuracy and funding before any equipment is delivered. Working with EDS, UB forms and HIFCA forms. And collecting payments and doing some collection if needed. Prioritize and organize own work to meet agreed upon deadlines. Conducts audits and provides feedback to reduce errors and improve processes and

performance

March 2006 – September 2009 The Hartford Insurance Group Customer Service/ Sales Representative/Frontline Underwriter in a Call Center Responsible for using knowledge of policies, products, procedures and systems to provide policy information and resolve issues resulting in enhanced member satisfaction and retention. And selling products we offer, frontline underwriter for new business, and existing business. Verifying policy information and retrieving information necessary for making changes, and counseling on coverage’s on policies. Review and analyze coverage and apply policy conditions, provisions, exclusions and

endorsements, apply how jurisdictional issues impact the claim when needed. Also, working as a liaison between, members, sales and underwriting. I also starred in The Hartford training video, explaining the call center environment. Working as a liaison with AARP, to help get their members the services and insurance they need. Doing retention of policies so they would not go to collections, and then processing collections.

Externship:

June 09- September 09 CRT- Behavioral Health

Billing and Collection Rep

Processing claims via Sigmund, follow-up with unpaid claims, calling insurance companies to get info on denied claims, filing claims, and also managing accounts that have not been paid or denied. Processing collections.

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