Reinaldo Lopez

Customer Service

Miami, Florida

OBJECTIVE

Seeking an opportunity to work in any field with a responsible strong company that can

offer what my experience is worth for the benefit of both the company and myself.

WORK EXPERIENCE

Product Control Manager

September 2012 - present

The Miami Herald Media Company Miami, Florida

Oversee product in 2 distribution centers. Responsibilities include oversight of 8

individuals who stack out product for distribution with newspapers. Inventory product

and report any shortages. Assist distribution center operations with securing product,

reports, service related issues and emergency route delivery.

Microsoft Office Excel, Data Entry, Customer Care,

Assistant Distribution Center Manager

August 2005 September 2012

The Miami Herald Media Company Miami, Florida

Promoted to Assistant Distribution Center Manager of Distribution center with a

circulation of over 20,000 newspapers. Duties include direct responsibility over a district

with over 5000 subscribers of The Miami Herald. Also share in the oversight of 103

independent carriers and ensuring proper service and delivery. Other responsibilities

include delivery of routes, Data Entry, extensive office work with Excel, Word, and

Powerpoint.

Attend weekly meetings with supervisors as well as quarterly meetings which discuss

goals, service, and problem solving. Regularly contacting customers by phone to

resolve service issues, as well as physically service checking newspapers on routes.

Answering customer complaints and responding to Division Managers requests for

updates on service. Verification of associated products, management of route lists as

well as route consolidation projects for assigned Districts, as well as all districts for

Distribution Center. Supervise two District Managers and 4 ready reserves in their

duties.

District Manager

December 2004 - August 2005

The Miami Herald Miami, Florida

The District Manager responsible for 31 routes in the Coconut Grove Area. Duties

included Customer Service for district with over 5000 subscribers of The Miami Herald.

Duties included overseeing 31 independent carriers and ensuring proper service and

delivery. Other duties included delivery of routes, Data Entry, extensive office work with

Excel and Word. Answering customer complaints directly by phone email or in person

and responding to Division Managers requests for updates on service. Other duties

included the verification of associated products, the management of route lists for

assigned Districts, working alongside three other District managers with their duties.

Independent Delivery Contractor

August 2000 - December 2004

Independent Contractor Miami, Florida

Independent Contractor for delivery of Miami Herald newspapers. Other duties include

training of new Independent contractors and redelivery of service complaints to

customers.

Warehouse Manager

March 1996 - August 2000

CMS Enterprises Hialeah, Florida

Automotive and Parts Mfg

The Warehouse Manager for a Automotive Parts wholesaler in charge of walk in counter

customer service and sales, shipping and receiving, inventory.

Warehouse Manager

January 1989 - February 1996

Elmar Products Corporation Hialeah, Florida

Duties included Warehouse Manager in charge of walk-in customer service and sales,

shipping-receiving, inventory.

Warehouse Manager

March 1988 - January 1989

Ace Electric Parts (Miami) Miami, Florida

Automotive and Parts Mfg

Duties included Warehouse Manager in charge of walk in counter sales and customer

service, shipping-receiving, inventory, day end procedures, data entry.

Store Manager

January 1986 - March 1988

People's Automotive Parts, Inc. Miami, Florida

Automotive and Parts Mfg

Duties included all retail and wholesale counter sales, receiving, deliveries, customer

service, and inventory.

Export Sales

March 1984 - January 1986

Kelly Tractor Miami, Florida

Sales person in export Department of Caterpillar Tractor parts division. Order Entry,

Customer Service for Sales of Tractor Parts to Foreign Countries.

Store manager

January 1978 - January 1984

People's Automotive Parts, Inc. North Miami Beach, Florida

Originally parts delivery in 1978 worked way up to counter sales and then store

manager in charge of retail and wholesale counter sales, receiving, deliveries, customer

service, and inventory.

EDUCATION

American Intercontinental University Weston, Florida

Associate Degree, Business administration, March 2011

High School

July 1976

Hialeah High School HIALEAH

High School Diploma General Studies

SKILLS

Bilingual(Span-Eng) Expert

Computer Literate(Excel/Word/Email/Internet) Intermediate

LANGUAGES

English Fluent

Spanish Fluent

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