Customer Service Manager
Resume:
Stanley S. Reed
**** *. ***** ***** ****, Littleton, CO 80123
************@*****.***
EDUCATION:
Eastern Washington University, Cheney, WA
Masters of Business Administration; Graduated: August 2016
Washington State University, Pullman, WA
Bachelor of Science-Mathematics; Graduated: June 2014
WORK EXPERIENCE:
Eastern Washington University, Spokane, WA (September 2015- June 2016)
Position: MBA Graduate Assistantship
oAssist faculty with ongoing research projects by compiling data.
oDevelop and maintained student database records.
oDevelop webpage content for student recruitment and online courses.
Contact: Lorene Winters, MBA Program Coordinator 509-***-****
Washington Trust Bank, Spokane, WA (July 2015- September 2015)
Position: Retail Administration Intern
oHelped implement a communication tool used by the call center to gain efficiency in responding to customer questions.
oThis included communicating with various departments, gathering information and documents, and compiling it to an online database.
Contact: Cathie Winegar, AVP-Retail Administration 509-***-****
Washington Trust Bank, Spokane, WA (June 2014- December 2014)
Position: Compliance Intern
oProvided support to the Compliance Department, including reviewing regulations, compiling demographic and workforce data, analyzing account information and preparing reports for Bank exams.
Contact: Elizabeth Schroeder, Compliance Manager 509-***-****
Delta Gamma Fraternity, Pullman, WA (August 2011- May 2014)
Position: Full-time Kitchen Staff
oServed on a team to ensure appropriate meal preparation and kitchen organization while attending school on a full-time basis.
Contact: Susie Johnson, House Coordinator 509-***-****
Manito Golf & Country Club, Spokane, WA (Winter 2006- August 2011) Position: Pro shop Assistant
oProvided excellent customer service to members
oResponsible for golf course set up, club cart maintenance, organization of member club storage, and organization of select golf tournaments.
Contact: Steve Prugh, Club Pro 509-***-****
COMMUNITY SERVICE:
South African Sports Coaching: Frontier Abroad in Port Elizabeth, South Africa. 180 hours of volunteer work focused on mentoring, coaching, and providing mental support to disadvantaged youth by orchestrating basketball events and team building activities. (May 2011- June 2011)
Sunnyside Daycare: Assisted children with homework assignments, reading projects/assignments and coordinated games and other activities. (2010)
Greek Sweep: Annual Greek Philanthropy Event. Assisted with campus cleaning activities. (2010)
ASSOCIATIONS/ACTIVITIES:
Delta Sigma Phi Fraternity, WSU (2009-2014)
Intramural Chair at Delta Sigma Phi Fraternity (2009-2011)
Intramural basketball, football, and softball team member (2009-2012)
REFERENCES: Additional references available upon request
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