**** ******** ******, **********, ** *****

864-***-****

acwi06@r.postjobfree.com

Keri O. Bourgoin

Profile

* ***** ** ******** ******* Account Management experience at one of the largest providers of enterprise applications and services; consistently delivering market leading retention rates as a key contributor on a high performing team

Skills

Managing a diverse portfolio of clients and partners; establishing partner/client relationships; communicating the maintenance value proposition; handling challenging negotiations; writing proposals; completing renewals and closing sales of add-on/upgraded support service programs; identifying and following through with opportunities for upsell/cross-sell; forecasting (monthly & quarterly); contributing to a revenue quota

Experience in Microsoft Office; SalesForce.com; Cloud products; eSales; SaaS

Experience

September 2007 present Infor - Alpharetta, GA

Maintenance Business Manager

Protect and grow the maintenance revenue stream and proactively manage assigned accounts

Manage complex negotiations when confronted with challenges on uplifts or requested discount from own customers/partners and also support and advise less experienced MBMs on any proposals and negotiations; escalate on a timely basis following company policies and the approval matrix for all exceptions

Drive maintenance renewal activities following defined processes and systems, ensuring timely and accurate maintenance renewals are in place for all open agreements

Identify and pursue upselling or opportunities to grow maintenance revenues from the customer/partners assigned

Identify opportunities and effectively negotiate and upsell the enhanced Support offerings (Premium, Elite) with minimal assistance

Work closely with the Renewal Operations Team and Customer Care to maintain accurate customer records

March 2006 – September 2007 Unite Parcel Service Greenville, SC

Inside Sales Representative

Responsible for retaining and growing over 400 UPS accounts

Performed pre-call customer research and developed sales strategies

Created rapport with customers, learned their business needs, and identified solutions that allowed them to achieve their business objectives.

Worked to maintain the highest level of customer satisfaction

Contacted 12 to 18 customers each day.

Participated in ongoing In-Step and SPIN training to maintain up-to-date knowledge of UPS products and services in order to generate solutions to meet customer needs

Participated in a pilot program selling new UPS Capital products and exceeded set program goals

September 2004 – March 2006 Kathryn Williams, P.A. - Greenville, SC

Social Security Disability Paralegal

Meet with new clients to gather pertinent information

Social Security Disability case development

Keep cases/files organized

Monitor calendars to meet deadlines, document actions, schedule depositions, prepare and file requests

Input information into case management software

Confirm case status with attorney.

Request and organize medical records

Organize materials for the attorney to review

Keep clients informed by maintaining contact and communicating case progress.

Enhance trial proceedings by organizing evidence and preparing exhibits

Education

August 2001 – May 2004 University of South Carolina Columbia, SC

B.S., Hotel Restaurant and Tourism

Minored in Sports Management

Interests

General Health, Wellness and Fitness Lifestyle

Family, Travel and Sports

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