Sales Representative Manager
Resume:
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Keri O. Bourgoin
Profile
* ***** ** ******** ******* Account Management experience at one of the largest providers of enterprise applications and services; consistently delivering market leading retention rates as a key contributor on a high performing team
Skills
Managing a diverse portfolio of clients and partners; establishing partner/client relationships; communicating the maintenance value proposition; handling challenging negotiations; writing proposals; completing renewals and closing sales of add-on/upgraded support service programs; identifying and following through with opportunities for upsell/cross-sell; forecasting (monthly & quarterly); contributing to a revenue quota
Experience in Microsoft Office; SalesForce.com; Cloud products; eSales; SaaS
Experience
September 2007 present Infor - Alpharetta, GA
Maintenance Business Manager
Protect and grow the maintenance revenue stream and proactively manage assigned accounts
Manage complex negotiations when confronted with challenges on uplifts or requested discount from own customers/partners and also support and advise less experienced MBMs on any proposals and negotiations; escalate on a timely basis following company policies and the approval matrix for all exceptions
Drive maintenance renewal activities following defined processes and systems, ensuring timely and accurate maintenance renewals are in place for all open agreements
Identify and pursue upselling or opportunities to grow maintenance revenues from the customer/partners assigned
Identify opportunities and effectively negotiate and upsell the enhanced Support offerings (Premium, Elite) with minimal assistance
Work closely with the Renewal Operations Team and Customer Care to maintain accurate customer records
March 2006 – September 2007 Unite Parcel Service Greenville, SC
Inside Sales Representative
Responsible for retaining and growing over 400 UPS accounts
Performed pre-call customer research and developed sales strategies
Created rapport with customers, learned their business needs, and identified solutions that allowed them to achieve their business objectives.
Worked to maintain the highest level of customer satisfaction
Contacted 12 to 18 customers each day.
Participated in ongoing In-Step and SPIN training to maintain up-to-date knowledge of UPS products and services in order to generate solutions to meet customer needs
Participated in a pilot program selling new UPS Capital products and exceeded set program goals
September 2004 – March 2006 Kathryn Williams, P.A. - Greenville, SC
Social Security Disability Paralegal
Meet with new clients to gather pertinent information
Social Security Disability case development
Keep cases/files organized
Monitor calendars to meet deadlines, document actions, schedule depositions, prepare and file requests
Input information into case management software
Confirm case status with attorney.
Request and organize medical records
Organize materials for the attorney to review
Keep clients informed by maintaining contact and communicating case progress.
Enhance trial proceedings by organizing evidence and preparing exhibits
Education
August 2001 – May 2004 University of South Carolina Columbia, SC
B.S., Hotel Restaurant and Tourism
Minored in Sports Management
Interests
General Health, Wellness and Fitness Lifestyle
Family, Travel and Sports
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