Customer Service Manager
Resume:
ROGER W. SESSIONS
Columbia, MD 21044
Cell 301-***-****
********.*****@*****.***
OBJECTIVE
To work with a top ranked, customer service focused nice casual or fine dining establishment that will benefit from my background in customer retention, personnel management, strategic planning and evaluation growth.
Work Expertise
Public Relations
Marketing
Human Resources
Daily Operations Management
Employee Development
Inventory and theft reduction practices
Windows Microsoft Office
Micros POS
EMPLOYMENT HISTORY
GENERAL MANAGER
G&M Restaurant
Linthicum Heights, MD
3/2016 – Present
Do not contact -
Responsibilities
Hiring and Training Servers, Bartenders, Bussers and Hostess
Selecting, training department leaders and managers
Creation of Training manuals
Improvement of guest relations through server training at beginning of shift
Introduction of sequential service style on Micros POS for section management
Implementation of seat numbering for improved Team Service
Overseeing and managing 75 + employees
12 + Million annual gross, Dining Room 8+ Mil., Take out 3+ Mil. Shipping 1+ Mil.
Implement and maintain Safe Food Handling Practices
Instituted record keeping practices
Increased per-guest sales on average 20%
Decreased labor cost on average 15%
Sabbatical
8/2014 – 3/2016
Divorce after 22-year marriage involving 5 children.
Took consultant work and traveled to 18 different states
General Manager
Five Guys Burgers & Fries
Idaho Falls, Idaho
7/2009 – 7/2013
Responsibilities
Maintained top 5 ranking out of 28 stores in 5 states for three years running
Hired and managed crew of 28 – 30
Hired, Trained and groom AM’s for GM position for other stores
Conducted food preparation, customer service and closing procedures training
Oversaw, ensured food preparation and delivery according to store procedures
Oversaw store cleaning and maintenance polices
Conducted Weekly inventory and ordering
Conducted and oversaw staff meetings
E-Verify Trained
Review of P&L for quarterly projections
Submitted quarterly reports
Handled Local Marketing strategies
Banking, opening and closing procedures
3+ Million store annually
Dining Room Manager
Iggy’s Sports Grill
Idaho Falls, Idaho
11/2008 – 7/2009
Responsibilities
Performed opening and closing for FOH
Ally Rallies prior shifts for specials, assigning side duties and crew recognition
Assuring good guest relations during service hours
ROGER W. SESSIONS
10238 Hickory Ridge RD
Columbia, MD 21044
Cell 301-***-****
********.*****@*****.***
EDUCATION
2000- 2001
College
Empire Business College, Santa Rosa, California GPA: 3.5
1996 – 2000
College
Cal Poly, San Luis Obispo, California GPA: 3.2
1992 - 1996
College
Santa Rosa Junior College, Santa Rosa, California GPA: 3.8
REFERENCES
NAME
PHONE
OCCUPATION
YEARS
Greg Sanders
General Manager @ 701
2 yrs
Justin Judy
Executive Engineer
8 yrs
Giovanni Leopardi
Executive Chef @ G&M Restaurant
6 months
Melody S.
Lead training Server @ G&M Restaurant
6 months
Contact this candidate