Sales Customer Service

Mechanical Engineer with more five years of experience in leading Strategic Sales, Planning and Relationship Management and Market Expansion from through combines Technical and Sales Management strengths. Proven track record of success in driving revenue growth, sales leadership and customer service. Tenacious in building new business, securing customer loyalty.

Key Skills

New Business Development.

Sales Tracking, Budgeting & Forecasting.

Customer Relationship Management.

Creative Team Leadership.

Sales Lead Qualification & Generation.

PowerPoint Presentations & Consultative Sales.

Customer Care, Customer Service & Call Center.

Business-to-Business (B2B) & Business-to-Consumer (B2G) Sales.

Professional Experience

Al-Usool Engineering Services Company Ltd.

Job Title: Division Manager / Agent for John Crane Middle East-Iraq, 01/2014 to Present.

Technical & Sales Engineer / Agent for Alfa Laval Middle East-Iraq, 01/2011 to 01/2014.

Developed sales strategies for multiple agencies and drove revenue growth.

Built a database for the products company and the products of competitors and Excel in listening to customer needs, articulating product benefits and creating solutions that provide value to the customer.

Combined entrepreneurial drive with business-management skills to drive gains in revenue which surpassed sales goals by 15% in 2012 and 19% in 2013.

Expanded client base by 98% in five years by consistently delivering goal-surpassing marketing results and ensuring complete client satisfaction through networking with all customers and sales presentations.

Ability to lead sales teams to achieve revenue gains, Tenacious negotiator, Enjoy talking to people and establishing a long-term, adept in conveying the benefits of products/services and generating customer interest.

Wrote catalogs, course guides and training brochures that enhanced the sales reps’ understanding of complex product features and helped them sell more effectively.

Electricity Projects Management / Ministry of Electricity

Job Title: Technical Engineer, 02/2010 to 01/2011.

Supervision on elevators, air conditioning systems and welding assignments that involved installing, repairing and fabricating materials (sheet metal, steel, tools, parts, doors, gates).

Gained diverse to use mechanical equipment such as welded machine, tubing, hose, fitting, fastening, corrosion control, wiring harness, ferrous, bearing system, pneumatic controls and Isolators

Pan East Ltd Co.

Job Title: Sales Engineer, 06/2009 to 02/2010.

Served as sales engineer to submitted marketing campaigns, Seminar about the products and benefits and compliance to customer needs.

Built a database for the products company and the products of competitors and develop and implement sales plan for all customer throughout the country.

Achieved an increase in sales volume by 9% through follow-up with customers, understanding their needs through frequent site visits and adding new customers.

Modern Co. for Software & Automation Ltd

Job Title: Technician, 2/2008 to 01/2009.

Worked with team to install internet systems & satellite based communication systems and networks and submitted the solutions for customers

Employed tools such as MS Office, MS Project, Auto CAD, Networking, W-network solutions, Network Security Solutions.

Developed and sustained customer relationships with installations of internet devices, internet service provider subscriptions and aftermarket support.

Atheer Telecom Iraq Ltd. (Zain Iraq)

Job Title: Customer Service Representative, 01/2007 to 01/2008.

Provided customer support in call center; dealt with customer complaints, resolved issues, and extended offers.

Received 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.

Education & Training

Baghdad University

Bachelor of Science- Mechanical Engineering, 2009

Institute of Technology- Baghdad

Technical Diploma - Machines and Equipment’s, 2005

Training:

Certificate in Basic High Speed Separator Equipment (BHSSE), Alfa Laval Turkey; Istanbul, Turkey

Certificate in Fuel Treatment System Hands-On (FTSH-O), Unipad Tissue Mill; Jounieh, Lebanon

Trained in Alfa Laval products in Alfa Laval Middle East Ltd. Dubai, UAE.

Trained in assembly & disassembly for Mechanical Seal in Dubai service center & Abu Dhabi service center in John Crane Middle East.

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