Account Manager

Kirk Halbert

**** ******* **.

Frisco, TX. *****

***********@*****.***

469-***-**** (m)

CORE

COMPETENCIES

þ Strength in building Client and Employee relationships þ Experience in Human Resources and utilizing required tools þ Problem solving skills, True team player, Self Driven, Excellent communicator þ Customer Service, end-2-end processes; onboarding, space, badging, exit interviews. þ Strong interpersonal skills, thrives in a diverse multi-cultural setting EDUCATION B.A. Management and Human Relations, Mid America Nazarene University, Olathe, KS. 1998

CAREER

HISTORY

2014 –

Current

2013 -

2014

2003 -

2013

1Corp Dallas - Frisco, Texas

Regional Director – Customer Service and Sales – Corporate TeamWear and Promotional items

• Added 12 new clients in Y1. Broadened sales into retail centers.

• Successfully created product awareness through creative branding and social media marketing campaigns.

• Exceeded quarterly sales goals, increased profit margins.

• Leader in communications, customer service excellence, recruitment, onboarding, space, badging, entrance and exit interviews

AAG Investments, Inc., Olathe, Kansas

Marketing/Operations/Sales

• Successfully created branding campaigns for Cars4Less advertising on-line at Cars4.com, radio, television and social media.

• Responsible for all recruiting, hiring and employee onboarding. Conducted both intro and exit interviews. Trained all divisions in corporate customer service standards and procedures.

• Continually identified places to reduce company spending and led negotiations resulting in across the board savings of 26k monthly. Cigniti Technologies, Inc. Las Colinas, Texas 1- year Director - Client Relations

• Charged with developing a Direct Client account division for Cigniti. In first 6 months added ACS (A Xerox Company), Mediacom, Lennox International and Fiserv.

• Managed VMS accounts for Lucent, ACS, FiServ. Led BD efforts and maintained existing client base.

• Increased revenue by 30% in two quarters

RTS (ResolveTech Solutions, Inc., Irving, TX.) 1+ year Director Client Excellence

• Successfully directed all internal marketing efforts and assisting clients in the same as needed. Enhanced existing client relations with regular meetings and daily interaction.

• Lead for all existing and new VMO activity. Credited with adding multiple key accounts to RTS in first 6 months. Volt (AT&T, Real Networks, PACCAR, Starbucks), Rylem (Alaska Airlines, Apollo, PEMCO), Waypoint (Vertex, Morgan Properties, QVC)

SCI (Software Consultants, Inc.) Irving, TX. – 3 years Director Programs/Client Relations

• Responsible for all Verizon client interaction in the Dallas area. Handled staffing efforts and all onboarding of new hires.

• Continually surpassed revenue and margin goals.

• Grew 36 headcount to 98 in first 2 years, navigated into new areas with business development relationships in various LOB’s of Verizon, and in Corporate Sourcing for competitive bidding opportunities.

Y & L Dallas, TX office – 5 years

Branch Manager

• Client/Vendor Relations, created growth in our Dallas office that successfully made our Irving location a model center. 2 billing resources when hired. 48 on regular billing at my departure

• Diversity/Cultural Understanding, Customer Recovery/Retention, Client/Staff Liaison, end-to-end employee onboarding

1998 -

2003

1994 -

1998

Verizon (former GTE – Bell Atlantic) Irving, TX

Process Manager

• Key player in implementing process flow and organization within IT department, Retail LOB. Successfully implemented and upheld all customer service standards and expectations across social platforms, phone and face to face.

• Managed processes for 150+ member team. Processes included SOW development, T&M management in eCon system, System ordering (Pegas), Invoice pay and tracking, financial authorizations for resource hiring, end to end processes of engagement of resources. Involved in University recruiting, job fairs and internal recruiting events. Generated needed reports for Senior Executives through PACE, TMCS and the HR Workforce system. POC for CVC requests, PACE reports, RMS system management, TRS time review and approvals. Involved in all processes surrounding Verizon Human Resources from badging, space assignments, title changes, year-end reviews, VIP payouts to Technical Growth Plans, Title Change Exercises, Job Evaluations, PIP, and Merit Planning.

• Initiated T&M rate reductions in effort to bring savings to Verizon and specific LOB’s. Followed T&M and SOW processes closely and confidentially in attempt to bring competitive rates in both areas. Built strong Vendor relationships benefiting Verizon.

• Successfully engaged others and delegated effectively to reach short term and long term goals

Jaycor - Entercom Broadcasting, Inc., Kansas City, MO Ad Production Manager – Promotions Lead

• Increased sales 30% annually by writing winning commercials to help Sales Associates close deals

• Supported and Managed 15 Account Managers in creative copy ideas and marketing plans.

• Created and produced branding campaigns and radio commercials for advertisers including local and national accounts.

• Winning ads published numerous times in leading National Radio Magazine, RADIO INK.

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