IT

Frank Cupak

**** ******* ******, **********, ** *0708 914-***-**** *******@*****.***

Professional Profile:

More than twenty-five years technical experience and over 10 years managerial experience in the computer and technology fields, including hardware and software configuration, installation, and repair. As Head of Technology for the Bronx County Supreme Court, responsible for addressing all technology requirements, upgrades, and service issues for a court system operating 17 hours a day, 7 days a week. Responsible for technology operations for courthouse locations at 851 Grand Concourse and the Bronx County Hall of Justice.

Technology Experience

Bronx County Supreme Court Department of Technology Bronx, NY

Head of Technology January 2006 –May 2016

Primary responsibility for day-to-day technology needs for 600 users in the Bronx Supreme Court including directing and supervising a staff of five.

Responsible for executing a merger of the Bronx Criminal Court and Bronx Supreme Court as part of a pilot program.

Responsible for executing a successful and timely de-merger of the court systems upon conclusion of the pilot program.

Planned and supervised relocation of Bronx Criminal Court equipment for 400 users between two courthouses in a 36-hour period with a less than 4% failure rate.

Designed and implemented a new video teleconferencing system in two courthouses to enable attorneys to communicate with incarcerated clients.

Coordinated and oversaw implementation of Microsoft 365 migration for 650 users in less than two months.

Upgraded and clean installed all Microsoft operating systems from Windows 95 through Windows 10.

Planned, supervised and implemented an Outlook upgrade for 650 users in the Bronx Supreme Court and Bronx County Clerk’s Office two weeks ahead of schedule.

Designed and created FileMaker databases for video conference scheduling, case tracking, calendaring, and other court operations.

Responsible for active directory domain service functions.

Responsible as lead Office of Court Administration (OCA) tech liaison for sound remediation and sound wiring for 47 courtrooms and 7 grand jury rooms.

Work with OCA Technology Department to correct technology issues prior to the opening of the Bronx County Hall of Justice.

Served as liaison between the OCA Technology Department and outside vendors.

Assisted in trouble-shooting and addressing technology needs of the Bronx County Clerk’s Office and the Bronx Surrogate’s Court.

Responsible for performing annual computer upgrades.

Directed activities of a staff of five and conducted annual performance reviews.

Technical Skills

Proficient in:

Microsoft Server 2003, 2008 and 2012.

All Microsoft operating systems from Windows 95 through Windows 10.

Microsoft Office Suite and Microsoft 365.

Video conference Polycom equipment, EX, FX, 4000, 6000, 7000 and Microsoft Skype for Business.

Imaging using Symantec Ghost and Ghostcasting.

Setting up and using Hyper V in place of a second computer when space dictated.

Other Court System Experience

New York State Office of Court Administration

Senior Court Clerk, Bronx County September 1986 –June 2006

Performed all administrative responsibilities for operations of the Countywide Narcotics Courtroom.

Oversaw felony Supreme Court Information pleas, violations of probation, drug treatment programs, and issuance of bench warrants.

Court Clerk, Bronx County September 1986 –June 2006

Supervised the Countywide Narcotics Courtroom.

Oversaw felony Supreme Court Indictment pleas, violations of probation, drug treatment programs, and issuance of bench warrants.

Court Officer, Westchester County May 1983 –September 1986

Provide security for Family Court locations throughout Westchester County.

Education

Mercy College, Dobbs Ferry, NY

Bachelor of Science, Criminal Justice

Paralegal Certificate, ABA-Certified

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