Customer Service Manager
Resume:
MR. Shannon James Sonnier
Green Cove Springs, FL 32043
Day Phone: 904-***-****
Email: ****************@*****.***
Availability:
Job Type: Permanent, Telework
Work Schedule: Full-Time
Desired locations: United States - FL - Naval Air Station Jacksonville
Work Experience:
Jacksonville Jet Port 12/2014 - Present
13365 Simpson Way
Jacksonville, FL 32221
Line Service Technician
Duties, Accomplishments and Related Skills:
-Responsible for supporting all ground operations for inbound and outbound aircraft
-Works with fuels and other flammable and hazardous materials
-Towing and marshalling aircraft, basic security to people and property, aircraft lavatory and potable water service, load and unload baggage, top off fuel trucks and fill out appropriate fuel farm paperwork
-Fueling commercial and general aircraft
-Fueling military aircraft
Seacor Liftboats LLC 03/2014 – 11/2014
7910 Main Street, Ste 200
Houma, LA 70360
Offshore Cook
Duties, Accomplishments and Related Skills:
-Responsible for cooking and baking three meals a day for 9 – 40 personnel
-Daily cleaning of the galley, equipment, kitchen, and appliances
-Ensure proper functional operation of equipment
-Manage expenses and budget for weekly food orders
-Provide exceptional customer service in an open kitchen environment
Dewey’s (MWR Bowling Alley) 09/2012 – 03/2014
1919 Enterprise, Bldg 608
NAS Jacksonville, FL 32212
Kitchen Manager
Duties, Accomplishments and Related Skills:
-Manage the monthly menu alterations
-Oversee catering functions ranging from 25 – 400 customers
-Provide support to lead chief in food preparation and production
-Manage and direct a diverse staff
-Provide exceptional customer service and address problems in an efficient and efficiently manner
-Instruct staff on proper food preparations, storage, proper use of equipment, sanitation, and safety procedures
-Conduct daily line checks and deliver clear feedback to the kitchen staff
Chief Petty Officer (Retired) 12/1988 – 9/2012
US Navy
NAS Jacksonville, FL 32212
Flag Enlisted Aide 12/1988 – 9/2012
Navy Region Southeast
Bldg 919
NAS Jacksonville, FL 32212
Duties, Accomplishments and Related Skills:
-Oversee the daily operation of the Admiral’s quarters ensuring welcome readiness for various dignitaries
-Oversee the planning and execution of official military social events
-Responsible for daily meal preparation, to include menu development, procurement, and storage of subsistence items
-Managed expenses, operating budgets, purchasing and accounting, and inventory management
Presidential Support Duty Staff 12/1988 – 9/2012
Camp David Presidential Retreat
US Government Facility
Graceham, MD 21788
Duties, Accomplishments and Related Skills:
-Managed staff responsible for care, safety, and comfort of The President of the United States and The First Family
-Oversee the efficient day-to-day operations of food preparation and service
-Act as financial custodian of an annual $1M food budget, along with managing six chefs in preparing over 900 well-balanced meals each day
-Manage expenses, operating budgets, purchasing and accounting, and inventory management
-Provide exceptional customer service to foreign dignitaries and guests
-Oversee the maintenance and upkeep of the property
-Responsible for staff leadership development
Food Inventory Management Specialist 12/1988 – 9/2012
Camp David Presidential Retreat
US Government Facility
Graceham, MD 21788
Duties, Accomplishments and Related Skills:
-Responsible for order processing, receipt, validation, and storage of food supplies and equipment
-Ensure timely resolution to supply discrepancies
-Investigate and address causes of failed transactions, and follow through on reprocessing these failed transactions to completion
-Coordinate timely processing of deliveries, appropriate rotation of perishable items to prevent spoilage and waste
-Coordinate processing of sales orders during both routine cycles and/or urgent/emergency situations
-Responsible for updating and maintaining related accounting records
-Prepare and submit food service operation reports
-Ensure timely payment of bills and refer delinquent accounts to appropriate departments for resolution
-Maintain sanitation of storeroom spaces
Barracks Manager 12/1988 – 9/2012
Seabees
4902 Marvin Shields Blvd
Gulfport Ms 39501
Duties, Accomplishments and Related Skills:
-Responsible for managing and maintaining billeting / housing facilities for military personnel;
-Monitor and process reservations, check-ins and check-outs
-Conduct room and site inspections, and new resident orientation
-Coordinate support services for management and lodging residents
-Handle customer relations and provide resolutions to customer complaints
-Coordinate activities with maintenance contractors to ensure cost effective, and timely completion of maintenance and construction projects
-Oversee material ordering/order processing of general supplies and equipment for the $1M barracks project
-Conduct quality assurance inspections, audits, and management reviews of on-site activities
Recordskeeper 12/1988 – 9/2012
USS Ticonderoga
Pascagoula Ms 39567
Duties, Accomplishments and Related Skills:
-Responsible for updating and maintaining related accounting records
-In charge of receipt and validation of orders / order cancellations
-Prepare food service operation reports
-Ensure timely payment of food service bills and refer delinquent accounts to appropriate departments
Education:
College IAW Joint Service Transcript (JST)
Upper Level: 27 credits
Lower Level: 87 credits
8 Vocational Certificates
DOD Purchase Card 4 hours
Operational Risk management (ORM) 8 hours
Joint Fleet Quality Assurance Inspector 12 hours
Industrial Hygiene Techniques/Exposure Monitor 2 weeks
Anti-Terrorism Officer (ATO) 1 week
Navy Purchase Card Program 4 hours
Computer Skills:
Microsoft Word, Microsoft Excel, PowerPoint, ERP Database MRP Database, Optimized Organizational Maintenance Activity (OOMA)
Affiliations:
Chief Petty Officer Association (2000-2012) – President / Vice President / Treasurer
Additional Information:
Active Duty: 12/22/88 – 9/30/2012
Retired as Chief Petty Officer
Honorable, Reentry Code (RE-2)
Security Clearance: Secret NACLC – 160111
Decorations and Campaigns Received:
Navy/Marine Corps Commendation Medal (1)
Navy/Marine Corps Achievement Medal (5)
Navy Unit Commendation, Good Conduct Medal (7)
Navy Reserve Meritorious Service Medal (2)
Contact this candidate