Customer Service Sales

PAMELA PARKER

Customer service and Sales Specialist with more than 10 years experience planning

and developing and implementing high quality sales and service. Detroit, MI 48235

***************@*****.*** - 313-***-****

Authorized to work in the US for any employer

WORK EXPERIENCE

Customer Support and Sales Specialist

Cancer Support Services - Dearborn, MI - April 2008 to January 2014 RESPONSIBILITIES

Delivered sales presentations

Cold calling and lead generation

Contacted businesses and private individuals

Solicited sales and donations via telephone

Maintained and recorded client information

Adjusted sales pitches and scripts to target specific clients Placed follow up calls with clients who reported product issues COLLECTIONS

Tracked financial records

Established payment methods

Maintained updated files and records at all times

Processed payments

Collected customer feedback

Processed changes and updates

Arranged debt repayment schedules

Advised customers of payment strategies for debt repayment Located and monitored overdue accounts utilizing a variety of automated systems Accomplishments

Developed effective relationships with all departments to maximize sales and service Consistently in top 10 for collections in department Skills Used

Excellent problem solving skills

Customer Service Assessment

Superior Sales and Collections

Quick learner

ADDITIONAL INFORMATION

Work History

Renaissance West Clinic\ Customer Service Reprenative Michigan Consolidated Gas Company\Collections Representative

Contact this candidate