Customer Service Management
Resume:
Joaqym D. Rahaimez
Mende, Maryland,
Lagos.
**************@*****.***
OBJECTIVE
To secure employment in a reputable and viable company.
PERSONAL DATA
DATE OF BIRTH: January 30, 1983
SEX: Male
NATIONALITY: Nigerian
STATE OF ORIGIN: Delta
MARITAL STATUS: Single
SUMMARY OF SKILLS
Great teaming and leadership skills, excellent communication and interpersonal skills, quick, eager learner, creative, entrepreneurial and self-starter.
Highly proficient in the use of the MS Office suite, Windows Vista, Finacle banking software and internet.
EDUCATION
Proficiency Certificate in Management, October 2006
Nigerian institute of Management (Chartered)
Bachelor of Science in Microbiology (Upper 2nd Division), March 2005
Delta State University, Abraka
West African Senior School Certificate, July 1999
Federal Government College, Ogbomosho, Oyo State.
MEMBERSHIPS
Graduate Member, Nigerian Institute of Management, NIM (Chartered)
Member, British Council Knowledge and Learning Centre, Lagos.
TRAINING PROGRAMMES AND SEMINARS ATTENDED
Youth employment and livelihood strategies: the National Directorate of Employment (NDE) Approach, January 2007
First Bank of Nigeria Plc Executive Trainee Induction Programme, August/September 2007
Basic bank operations course, February 2008
Safety and security in the work place, September 2008
Finacle 7 End-users refresher training, August 2009
WORK EXPERIENCE
JAYDEE TUTORIALS October 2009-Till date
Private Tutor
Responsible for bringing the pupils up to scratch in areas of their curriculum where they are experiencing challenges, with specialization in physics, chemistry & biology and also preparing them for external examinations.
FIRST BANK OF NIGERIA PLC September2007-September 2009
Foreign Operations Officer
Opening and maintenance of domiciliary accounts. As western union operator, was able to increase the volume of transactions.
Teller
Ensured that customers were promptly and politely attended to, reduced turnaround time without cases of cash deficits/surplus and fraud.
Accounts and Clearing Officer
Responsible for inward and outward clearing, and monitoring/maintenance of internal accounts.
Customer Service Officer
Resolved customer complaints and helped to increase the rate of account opening. In charge of fund transfers and standing instructions, cleared back log of customer debit card and cheque applications.
Administrative Officer
Provided support for the front office by maintaining synergy between the various units and making sure they were adequately equipped to perform their functions.
Retail Marketing Officer
Consistently surpassed deposit targets, was skilful at selling the bank’s products and was able to win lucrative blue chip accounts.
ST. JOSEPHS COLLEGE, VOM September 2005-August 2006
Biology Tutor (NYSC)
Successfully stimulated the interest of pupils in the subject through a combination of activities such as excursions and quizzes.
ILUPEJU MEDICAL DIAGNOSTICS March 2004-May 2004
Laboratory Scientist (industrial attachment)
Performed series of haematology, microbiology and biochemical tests on specimens and analysed the results.
GUINNESS NIGERIA PLC March 2003-June 2003
Laboratory Scientist (industrial attachment)
Analysed product samples at different stages of production to ensure that the final product met stipulated quality requirements.
REFERENCES
Abisola Adedeji
First Bank of Nigeria Plc,
Keffi street,
Ikoyi, Lagos.
Tel: 080********
Musbau Adeniji
GTbanks
Plot 1669 Oyin Jolayemi street,
Victoria Island,
Lagos.
Tel: 080********
Contact this candidate