Customer Service Representative

ROMEL ALTIDOR

C: 954-***-**** E: *****.*******@*****.***

SKILLS

Windows 7, 8, 10 Customer service expert

Active Directory Skilled in TCP/IP, LAN and WAN

Interpersonal skills Analytical, critical, and innovative thinker

Working with shifting priorities Works well with others in team environment

Managing multiple projects simultaneously Mobile devices

Windows Server 2008/2012 Troubleshooting hardware/software

Documentation Strong problem solving aptitude

EDUCATION

Associate of Arts: Network Systems Administration, C/o March 2017

ITT Technical Institute - Fort Lauderdale, FL

CompTIA A+ Certified Professional

Member of National Technical Honor Society (NTHS)

Member of Information Systems Security Association (ISSA)

WORK HISTORY

Customer Service Representative, 05/2015 to Present

Seminole Gaming

Maintained friendly and professional customer interactions

Improved call center functionality and service capacity by resolving customer complaints efficiently and

quickly

Accurately documented, researched and resolved customer service issues

Met or exceeded service and quality standards every review period

Addressed and resolved customer product complaints empathetically and professionally

Customer Service Representative/Technical Support, 06/2013 to 04/2015

Dialogue Marketing

Resolved service, pricing and technical problems for customers by asking clear and specific questions

Accurately documented, researched and resolved customer service issues

Effectively managed a high-volume of inbound and outbound customer calls

Managed high call volume with tact and professionalism

Provided an elevated customer experience to generate a loyal clientele

Asked open-ended questions to assess customer needs

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