Customer Service Manager

Scottie George

*** ***** ****** • Elizabeth, New Jersey 07201

cell/voice mail: 908/553-6332 **********@*****.***

To Whom It May Concern:

Enclosed is my resume highlighting my strong experience and knowledge in Security/Investigations.

I am a clear communicator equally at ease with senior management, external and internal managers, officials, and agencies. I’m a hard driving individual who is project driven and is accustomed to inspiring the best job performance possible from my colleagues and associates. I am creative, flexible and dedicated, with the ability to build and retain effective business relationships with diverse client groups without sacrificing profit or deadlines.

Your company is the right challenge for me; I know that with my strong management and leadership experience I approach this opportunity fully confident of success.

I plan to relocate in Georgia and hope to meet you in person. Thank you for your time.

Sincerely,

Scottie George

Scottie George

126 Smith Street • Elizabeth, New Jersey 07201

cell/voice mail: 908/553-6332 **********@*****.***

PROFESSIONAL OBJECTIVE:

A challenging career opportunity with active involvement in a progressive unit implementing skills gained through successful, broad-based experience to initiate change in a challenging and diverse environment, as well as contribute to the success of the goals of the company.

CAREER EXPERIENCE:

WAKENHUT CORPORATION, Union, NJ

Investigator: Reporting to Sr. Manager Investigation

• Performed special and confidential assignments as a licensed investigator

• Extensive experience in planning, organizing, evaluating and follow up of varied cases in a timely and accurate manner

• Maintained daily and monthly files/reports on protected and confidential information/activities

• Utilized tact and courtesy in all investigations with the intent to observe significant conditions

• Researched documents, conferred with individuals, and in some cases visited the premises to examine and prepare

an ethical and honest evaluation

• Maintained a large number of client confidential files utilizing an alphabetical system, which resulted in a decrease in

lost or misfiled documents

• Deadline oriented; able to handle pressure and a hectic environment

• Operate easily and effectively with a minimum of supervision and maximum responsibility

• Coordinated loss prevention unit/files ensuring accurate and detailed information

• Self-motivated, adaptable, loyal team player

• Willing to take on new challenges within demanding deadlines utilizing progressive, results-oriented performance style

BUTLER AVIATION, Newark, NJ

Supervisor: Reporting to Sr. Manager

• Directed and coordinated the activities on an five-person General Unit

• Excellent customer service, time management and written/oral communications skills

• Facilitated and conducted orientation of company policies/procedures and training for new employees to ensure quality

service and customer satisfaction

• Organized and assigned work schedules/workflow, as well as developed effective work methods

• Resolved customer inquiries/issues that surfaced in day-to-day activities

• Developed excellent relationships with internal and external clients while strengthening business partnerships

• Assisted in administrative duties and performed other functions associated with keeping the unit running smoothly

• Maintained reports on performance, growth and productivity accurately

• Utilized strong human relation and communications skills on a daily basis

COMPANY AFFILLATIONS:

Self-employed Lose Prevention/Investigator 12/00 - Present

Wakenhut Corporation, Union, NJ Investigator 09/96 - 12/00

Northpoint Personnel (temporary agency), Union NJ Inventory Control 06/96 - 09/96

Princeton Airporter Incorporated, Elizabeth, NJ Supervisor 07/95 - 10/95

Today’s Temporary (temporary agency), Edison, NJ Packaging Inspector 12/94 - 07/95

Butler Aviation, I.T.S., Newark, NJ Supervisor 09/87 - 12/94

EDUCATION:

Monmouth College, West Long Branch, NJ

Union County College, Cranford, NJ

REFERENCES:

Will be furnished upon request

Contact this candidate