Michael B. Wooley

908-***-****

acwgkx@r.postjobfree.com

Lexington, SC 29072

SUMMARY

The last eleven years worked for leading Telecom Company as a network

technician in highly motivated network department supporting EVDO, LTE &

Volte for wireless customers. Engaged internal network departments &

vendors to help maintain data services by troubleshooting pdsn, cell sites

& switches. Identified system performance gaps and alerted system

performance Engineers

Verbal communication Troubleshooting Data &Voice Network

Remedy Ticketing System Ability to work in fast past

environment

.

PROFESSIONAL EXPERIENCE

Verizon Wireless, Bedminster, NJ 2005-2015

Network Repair Bureau

Network Technician

Top tier technical support for wireless customers maintained data & voice

network. Worked with

ASP's to support applications provided for mobile devices. Ran PDSN traces

to

Troubleshoot data issues & verified translation for voice issues.

. Promoted from Associate Technician to Technician

. Engaged in complex enterprise customer support

. Trouble shooting of data network EVDO,LTE, SMS,Picture Messaging

. Trained new hires

Verizon Wireless, Bedminster, NJ 2004-2005

Tek Systems (as Consultant)

Associate Technician,

Supported all new wireless technology on both switch and cell site level

While gaining network knowledge to become technician

. Completed EVDO, LTE, VOLTE Training

. Network Plus & CCNA Training

Desktop Support

SAP America, Parsippany, NJ 2000-2003

Business Software Solutions

Desktop Support,

Performed desktop support for sap consultants & executives

Setup laptops and printer for office .Organized training class

Laptops for weekly classes

. Lead Tech in Parsippany, NJ Office

. Travel Tech to support SAP New Product Launches at shows

EDUCATION / TRAINING

The Cittone Technical Institute

Edison, New Jersey

2 Year Certificate in Electronics and Computer Technology

Professional Development courses or certifications

MCS Canon Technology Center

Canon NP Product Certification

Microsoft Certified Professional

MCP

New Horizons

Computer Learning Center

Certificate of completion of Administrating Windows 2000 Server

Certificate of completion of Administrating Windows Professional

Certificate of completion of Administrating Active

Directory

Prima College "Tech Skills"courses completed

Network +

CCNA

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