Sales Microsoft Office
Resume:
SANNI OLUWATOYIN NIKE PRECIOUS
No. ** Demurin Street, Ketu, Lagos Nigeria
******.********@*****.*** **************@*****.***
PROFILE: Dynamic, Creative, Humble, Good Human Relations, Team Player, Etc.
OBJECTIVE: To pursue and achieve a common goal set by the organization.
PERSONAL DATA:
Date of Birth: 6th June 1987
Sex: Female
Marital Status: Single
Nationality: Nigerian
Religion: Muslim
State of Origin: Oyo
Local Govt. Area: Atiba
INSTITUTION ATTENDED WITH DATE:
Lagos State University Ojo, Lagos State - Bachelor in Computer Science (B.Sc), 20062011
Queen Mary's College Ikotun, Lagos State - Senior Secondary School Certificate (WAEC/NECO) 19972003
St Andrews Primary School, Oyo State - Primary School Leaving Certificate. 19911997
WORKING EXPERIENCE:
Protea Hotel Kuramo Waters – Victoria Island
Reservationist / Front Office Personnel (January 2015 to Present)
Receive guests to the hotel by greeting them warmly and attending to their inquiries and also answer inquiries over the phone
Inform guests of the services and accommodation rates in the hotel, make reservations for guests according to their needs, and also make sure that all reservations cancelled are effected immediately to avoid confusion
Build good relationship and rapport with guests to make them feel comfortable and address any complaints they might have in a very courteous manner to protect the image of the hotel
Keep clear and comprehensive records of guest rooms bookings and all billings for accountability and future reference
Maintains orderliness at the front desk by arranging documents accordingly and keeping the front desk area clean at all times to avoid rowdiness
Attend to all routes of room bookings, such as online, phone and in person, to ensure that reservations are not left hanging but attending to promptly to keep the hotel business running
Report issues of maintenance and malfunction applications to the manager for quick repair in order to ensure quests comfort and satisfaction
Dealing with bookings by phone, e-mail, letter, fax or face-to-face
Completing procedures when guests arrive and leave
Choosing rooms and handling out keys
Preparing bills and taking payments
Taking and passing on messages to guests
Dealing with special requests from guests ( storing valuable items)
Answering questions about what the hotel offers and the surrounding area
HUAWEI, Nigeria
Sales/Marketing Supervisor (July 2012- December 2014)
Launching incentive programs to generate and increase sales
Coordinating and supervising the day to day sales effort of the team
Coaching and training team members on sales techniques
Leading, directing and motivating the sales team
Promptly handle customer complaints
Monitoring and responding to changing service level requirements
Field training new sales representatives
Gaining a thorough understanding of every customer's need in order to
offer them the best solution
DIAGEO, Nigeria
Brand Ambassador (February 2007- July 2012)
Provide complete information about the brand
Generate public interest in the brand
Interact with customers and sales prospects
Assist managers with the implementation of sales campaign
Work with other team members
Communicate with the media
Maintained customer database and kept regular contact
Performs other marketing duties relevant to promoting the brand
Demonstrate how the product works
COMPUTER SKILLS: Substantial Knowledge of Microsoft Office suites and Opera Property Management System
HOBBIES: Reading, Traveling, Dancing
REFERENCES: On Request
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