Customer Service Administrative Assistant
Resume:
Ashraf Hossain
Brooklyn, NY 11218
*****************@*****.***
OBJECTIVE: To obtain a position where I can effectively utilize my expertise in achieving administrative goals.
EDUCATION:
Hunter College, New York, NY BA Obtained 01/2015
Sociology
SPECIAL SKILLS:
Proficient in Microsoft Word, Excel, and PowerPoint, Intuit QuickBooks, Sage 50 Accounting, Adobe Acrobat Professional and Internet Research.
Fluent in English, Spanish and Bengali.
Have excellent communication, interpersonal, analytical, teamwork, deductive reasoning and organizational skills.
EXPERIENCE:
Assistant Store Manager CVS Pharmacy
04/2013 - 05/2016 New York, NY
Assisted the Store Manager with the operation of the retail store including leading associates through the execution of company business plans/objectives to drive sales and being profitable.
Enforced all policies and procedures to ensure excellent customer service was provided and maximized the P&L performance of the store.
Assisted with the general maintenance and appearance of the store by ensuring a safe and pleasing environment for both customers and associates; requested store maintenance when required.
Merchandised the seasonal aisle and non-seasonal, basic, and seasonal end-caps; ensured all merchandise was set up according to plan-o-grams received from the corporate office.
Executed weekly sales ads and price changes; processed recalled, damaged, outdated, and transferred merchandise and analyzed operating reports and made recommendations for improvement.
Remained knowledgeable of the Photo department and film processing.
Provided leadership and development for associates by communicating career opportunities, providing regular performance feedback, and recognizing, appreciating, praising, and treating associates respectfully.
Administrative Assistant Bangla Bazaar Grocery
02/2009- 03/2013 Brooklyn, NY
Ordered grocery merchandise based on inventory control results and stocked store shelves with merchandise.
Answered incoming telephone calls and operated the switchboard.
Updated computer database.
Distributed incoming and outgoing mail and packages.
Assisted with bookkeeping, payroll, accounts receivable and accounts payable.
Completed customer transactions on the cash register.
Provided excellent customer service by assisting customers with their shopping needs, answering customer inquiries, and resolving customer complaints.
References Available Upon Request
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