Customer Service Manager

Lateef K. Howard

**** *. **** **. *** Angeles, CA 90018

Phone: 310-***-**** • Email: **************@*****.*** OBJECTIVE

Seeking a position within a company that would allow me the opportunity to utilize my professional skills and experience, and promote upward mobility. Also, to contribute to the efficiency of day-to-day operations within a company. SUMMARY

Management: Supervised 10-15 employees, trained staff on proper operational procedures and functions and explained company policies. Assigned work schedules, following work requirements, to ensure quality and timely delivery of service. Analyzed and recorded personnel or operational data and wrote related activity reports.

Teaching: Prepared and wrote day-to-day lesson plan, provided supervision to classroom aides and volunteer staff. Applied behavioral analysis.

Administrative: General office duties, filing, typing 35-40 wpm, switchboard phones, data entry, excellent verbal and written skills. Provide great customer service to variety of clientele using a patient and understanding approach

Computer/Technical : Proficient in Microsoft Word, Excel, MS Publisher, MS PowerPoint, Word Perfect 5.1, internet/intranet and emailing systems. Digital and analog consoles such as SSL 900, Otari Concept Elite, Control 24.

Personal: Self-directed, embraces hard work, reliable and prompt, diligent, adapts easily and quickly, seeks opportunities to learn and grow. RELEVANT SKILLS AND EXPERIENCE

Supervised 10-20 children/adults individually and in a group setting.

Supervised staff of 10-15 employees per shift.

Ability to learn new systems quickly and take initiative.

Perform well in high demand fast paced environments.

Engaged in recreational and or therapeutic sports activities with clients as needed.

Clerical duties and mail sorting.

Warehouse unloader

PROFESSIONAL EXPERIENCE

Receptionist, OPCC, Santa Monica CA 03/15 - present P.E Instructor, SMUSD, Santa Monica CA 04/09 - 06/15 Mail Room Clerk, Palmers Addressing, Los Angeles CA 01/06 - 02/08 Temp Agent, Career Strategies Temp Services, Los Angeles CA 12/04 - 01/06 Teacher, LA Infant Academy, Los Angeles CA, 04/02 - 09/03 Customer Service Manager, Circuit City, Hawthorne, CA 02/01 - 12/06 EDUCATION AND TRAINING

Ashford University San Diego, CA 01/16 - present

Business Management

Pinnacle College Sound Master Alhambra, CA 03/09 - 12/09 Graduated – (Certificate in Record Engineering)

West Los Angeles College Culver City, CA 08/98 - 05/03 General Studies

Los Angeles Center for Enriched Studies Culver City, CA 09/94 - 06/98 Graduated – (Diploma Received)

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