Customer Service High School

Kimona A. Millwood

** ***** ******* ***, **. Vernon, NY 105**-***-***-*** **************@*****.***

EDUCATION:

University of Technology (UTECH), Kingston, Jamaica

Faculty of Education and Liberal studies, September 2013-pending

Concentration: Administration and Management Technology

Mona High School, Kingston, Jamaica (September 2008)

10 CXC Subjects (2011 June- 2013 June)

WORK EXPERIENCE:

Happy Cleaners, Kingston ave, Brooklyn, NY

Assistant Manager January 2016 – Present

Work with manager to provide training and support for employees

Offer exceptional customer service to our customers

Flexible and available to open and close the store

Assist in production of cleaning and finishing in a timely manner

Assist with paperwork, cash outs, audits, and inventory.

Lake Town Wharf Hotel, Panama City Beach, FL

House Keeper May 2014 –November 2014

Provide and coordinate services to the guests

Making sure condos are clean and welcoming

Train new housekeepers

Educate guests on what the hotel offers

Dallas Primary and Junior high school Dallas Castle, Jamaica

Social Work intern June 2013 – April 2014

Interact with the public and employees

Provide a variety of clerical duties

Give information on departmental or school activities.

Establish, maintain and monitor accurate, neat and efficient electronic and manual filing systems.

Prepare letters, memoranda, reports

Assist in the orientation and training of the employees or volunteers.

Handle confidential information

Assist students

VOLUNTEER EXPERIECNE:

Mona High School Kingston, Jamaica

Student Coordinator January 2014-April 2014

Assisted seniors with completing School Base Assignment (SBA)

Encourage and engaged members with disabilities to participate in daily scheduled activities

Informing seniors how to make accurate decisions on their future

Awards and Recognition:

Community Service Award, May 2014

Cheer Person of High School graduation July 2013

Most outstanding student in Electronic Document Preparation and Management (EDPM) CXC 2012

Deputy Head girl of Mona High School

Most Discipline student in JCDC competition Jamaica

Captain of Hockey Team

Captain of sports

Member of choir

Founder of Angels Love Mona Charity Club

Technical Skills:

Proficient in Mac and PC, Microsoft office: Word, Excel, PowerPoint, Note pad++

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