Customer Service Food

TRISHA HILLIER

CELL 647-***-****

E-MAIL ******.*******@*****.***

EDUCATION

Bachelor of Business Administration 2016

Marketing and Management

Mount Saint Vincent University, Halifax

Bachelor of Science Applied Human Nutrition 2013

Dietetics

Mount Saint Vincent University, Halifax

EXPERIENCE

Marketing Coordinator June 2015 - Present

Sol Cuisine, Toronto

Develop and monitor social media post on multiple platforms

Write job postings and conduct interviews to recruit appropriate candidates

Trained new employees in GMP’s, SOP’s, and daily marketing objectives

Successfully designed promotions to expand brand awareness

Participated in demos advocating the brand and selling product

Developed solid relationships with store managers through personal support

Worked collaboratively to successfully launch a new website

Oversaw public relations through developing company statements and privacy policies to address consumer concerns

Designed graphics for displays and sell sheets

Effectively worked with charities to have a mutually beneficial experience

Conducted feasibility studies on packaging designs

Maintained inventory through a bills system

Created quarterly newsletters

Consulted with the R&D team in refreshing product lines and in the development of new and emerging products

Nutrition Consultant June 2012 – June 2015

Self-Employed, Toronto

Developed menu plans for clients in relation to dietary concerns and goals

Research Assistant April 2010 – August 2010

Mount Saint Vincent University, Halifax

Recruited appropriate participants for food psychology studies

Conducted, and analyzed final study material

Assisted in developing research ethics applications

Summarized evaluation information, and support analysis of data

Food Service Supervisor September 2010 – April 2012

Vincent’s Restaurant, Halifax

Supervised employees, evaluated performance and maintained schedules

Enforced safety and sanitation policies when handling food and beverages

Assisted guest regarding menu items in relation to dietary concerns/restrictions

Help Line Operator September 2010 – March 2011

Feed Nova Scotia, Halifax

Effectively guided clients to appropriate resources based on needs

Facilitated cooking classes for low income households

Advanced my listening skills and ability to problem solve

Data input to build a database to better understand the needs of the community

Server July 2007 – April 2008

Satisfaction Feast Restaurant, Halifax

Developed strong customer service skills

Trained new staff in multiple areas of food service exceeding the expectations of management

Gained a unique perspective on the wants of a growing vegetarian consumer market

VOLUNTEER

Student Nutrition Services 2009 – 2013

Developed and lead a variety of nutritional seminars

Successfully counseled clients on nutrition

Promoted the society increasing membership and usage of services

Canadian Association of Food Service Professionals 2009 – 2013

Organized functions for student members to meet with community members

CERTIFICATIONS

Explore Program (Basic French Proficiency) 2013

Smart Serve Certified 2013

Workplace Hazardous Materials Information System (WHMIS) 2012

Advanced Food Handlers Certification (TRICAN) 2011

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