Manager Network

Obaid Omer

PO Box ***

Kuujjaq Quebec

Canada

J*M 1C0

Phone: +1-819-***-****

E-Mail: *****.****@*****.***

Summary

NATO Secret and UK SC security clearances

MCSE MCP+, ITIL v3 Foundation, HP APS for servers, desktops and, workstations, HP ASE, A+

Network monitoring and management software: Radius, CA Spectrum, CA SDM, CA ACM, HPOV NNM, 3COM EMS, Centreon, Netflow, Solar Winds, What’s Up Gold, Intermapper, Dell KACE, HP Insight Manager.

Windows Server: Windows NT to Windows 2003 configuring Active Directory, creating users and groups, GPOs, file structures, DHCP, DNS

Anti Virus software: McAfee EPO, Symantec Norton and Trend Systems Micro Scan

Backup Software; Backup Exec, Arcserve

Windows Client OS: Windows 2000 to Windows 7

Ticketing: Remedy, Service Desk Express, Magic and Lotus Notes

Imaging: Ghost, Altiris and Dell KACE

Microsoft: MS Office Suite, Visio, MS Project

Experienced manager of IT staff and networks. Worked with staff of different backgrounds, nationalities and experience. Worked in ITIL compliant organisations and have followed best practice procedures. Ensured that any IT department I was responsible for had visibility and accountability to our clients and our internal staff. I have worked creating SLA’s for our clients and from our suppliers. I have helped to create OLA’s to outline the service given to internal users. I have helped negotiate SOWs (Statements of Work). Managed or supervised staffs of up to 26 people.

OSPF, BGP, TCPIP, SNMP

I have very good experience setting up and configuring CISCO routers and switches, as well as 3Com switches. I have good experience setting up firewalls (Checkpoint and Sonic Wall). Configuring and working with Blue Coat proxies and packet shapers.

Designed network infrastructure. Created Windows networks including setting up the AD including the directory structure, file and user permissions. Preformed any change management that was needed as well as kept the licenses up to date. Maintained inventories of both software and hardware. Responsible for budgets up to $50,000,00.00.

Employment History:

Kativik Regional Governement – Tamaani Internet October 2014 to Present Kuujjuaq Quebec

Supervision of network operations, facilities management and implementations staff (6 full time staff and 6 consultants).

Management of satellite, RF, and fibre network operations center.

Network architecture and network facilities.

Technical aspects of network capacity planning.

Providing technical training to customer service representatives, network operations staff and local agents in 14 communities.

Providing reports of the network operations activities and status to customer services management (uptime, mean time to respond and repair, capacity planning, etc.)

Documentation pertinent to network operations. (Technical guides, equipment configurations, support contracts, network architecture).

Maintenance and implementation of the network operations process

Providing assistance with regards to technical aspects of product development.

Providing network assistance & knowledge transfer to the IT section as needed.

Reporting directly to the Assistant Director Internet services.

THALES France February 2012 to December 2013 Afghanistan & France Network Administrator

Work as a liaison between the back office in France and the mission office in KABUL.

Test and validate new procedures and software to ensure that they would be integrated to the network with little or no impact to the users.

Train the network staff in Kabul on the new procedures and software as necessary

Using ITIL procedures and tools to ensure that the services are provided as required.

Following ITIL and industry best practice business processes

Monitor Cisco Routers, 3Com switches, and Checkpoint firewalls

Implementing and configuring Radius servers to provide access control to routers and switches

Use HP Open View Network Node Manager and 3Com EMS to ensure that switches and routers are providing connectivity

Ensure that remote sites can communicate with the Headquarters

Provide support and supervise field technicians on networking issues

Program and maintain cryptographic equipment

Ensure that communications with NATO HQ Kabul and NATO HQ SHAPE in Belgium were available

Configured new switches and routers as needed

Ensure that the PABX systems were configured to allow remote access so that the technicians could repair them if required

Ensure that all software and hardware is catalogued and inventoried and kept separate according to the security level of the network it is used on

Maintain all proper security processes so that differing levels of networks did not contaminate each other

Monitor Quality of Service to ensure correct traffic is getting priority by configuring routers to tag packets before passing through crypto devices which also served to perform QoS

Report faults to THALES head office in Paris

ATCO Structures & Logistics April 2010 to October 2011 Port Au Prince Haiti CIS Supervisor

CIS Supervisor for ATCO Structures and Logistics.

Responsible for designing and implementing the networks for Haitian Government Ministries and departments.

Purchased all communication equipment and services.

Maintained relationships with vendors and service providers ensuring all communication infrastructure was installed and running on schedule.

Negotiating SLAs with our suppliers and with our clients to ensure that ATCO received the service it was paying for and that our clients received the level of support they required.

Hiring and supervising IT staff.

Creating reports to ensure that all services were monitored and maintained as per contractual obligation.

Mentoring of staff to improve their skills.

Involved in the creation of the handover plan to ensure that the clients were able to take over their respective networks with little or no disruption to operations.

THALES Canada July 2009 to March 2010 Kingston Ontario FSR

Responsible for a test environment to maintain and deploy a command and control software supplied to the Canadian Military

Test the software to ensure it would function correctly in the field.

Supported the software for the military as they performed security for the 2010 Vancouver Winter Olympics

Supported the software during officer training exercises.

Supported the software while it was deployed in Afghanistan.

.

THALES France December 2007 to February 2009 Kabul Afghanistan Network Administrator

Maintained network connectivity

Monitored Cisco Routers, 3Com switches, and Checkpoint firewalls

Used HP Open View Network Node Manager to ensure that switches and routers are providing connectivity

Ensure that remote sites can communicate with the Headquarters

Provided support and supervised field technicians on networking issues

Programmed and maintained cryptographic equipment

Ensured that communications with NATO HQ Kabul and NATO HQ SHAPE in Belgium were available

Implementing and configuring Radius servers to provide access control to routers and switches.

Configured new switches and routers as needed

Ensured that the PABX systems were configured to allow remote access so that the technicians could repair them if required

Ensured that all software and hardware was catalogued and inventoried and kept separate according to the security level of the network it was used on

Maintained all proper security processes so that differing levels of networks did not contaminate each other

Monitored Quality of Service to ensure correct traffic is getting priority by configuring routers to tag packets before passing through crypto devices which also served to perform QoS

Reported faults to THALES head office in Paris

ATCO Frontec June to September 2007 Kandahar Airfield Afghanistan LAN Implementation Lead

Designed the ATCO Frontec corporate network in Kandahar.

Purchased all equipment and software.

Designed the directory and file structure. setup the AD the exchange server and ensured that a domain name was setup for the project

Ensured that the infrastructure including all cabling, a satellite link back to Canada was setup on schedule.

Supervised installation staff of 6 and hired permanent staff to run the network once it was deployed.

Ensured that ATCO complied with all NATO InfoSec and CommSec regulations.

Created all documentations for the design of the network.

Created all SOPs to ensure that the smooth running of the network during the O&M stage.

NATO-ISAF April 2006 to December 2006 Kabul Afghanistan LAN/WAN Manager

Responsible for the 3 NATO networks in Afghanistan (NATO Unclassified, NAO Secret, Mission Secret.)

Supervised a staff of 1 civilian and a military staff of 25 people.

Designed all new circuits that were being installed that year, under my supervision the number of bases doubled.

Configured all equipment and ensure that it was correctly installed.

Responsible to ensure that all contractors fulfilled their responsibilities.

Responsible to ensure that all 3 networks adhered to all NATO security regulations.

Ensured that any and all software installed was approved by NATO headquarters in Belgium.

Responsible for monitoring and maintaining all network equipment including routers, switches and firewalls.

Accountable for all network equipment and had to be able to locate all equipment.

Responsible for a budget of over $ 1000 000.00

Assist CJ6 Operations Section in the formulation of policy and procedures that will ensure the performance and integrity of the LAN/WAN.

Ensure proper implementation of all policy and procedures related to LAN/WAN including maintaing IP schemes setting up DNS zones and configuring DHCP servers.

Create and maintain Standard Operating Procedures (SOPs) relating to the functions of the LANs/WANs and their technicians.

Install and maintain active equipment (DLOS, Promina systems, routers and switches, firewalls).

Programming PWX and LWX cards troubleshooting microwave and VSAT links in theatre and to SHAPE

Perform fault and problem management to ensure services are maintained according to the levels defined by CJ6 Network Systems Chief.

Monitor, prioritize and mitigate problem to ensure network services are maintained.

Use local and NATO-wide trouble ticketing procedures, as required.

Produce Network Configuration Documentation and Designs.

Develop, implement and maintain training packages for LAN/WAN Personnel and O&M teams

Act as point of contact for external contracts related to LAN/WAN management

Liaise on a daily basis with Line Team, IS Consultant, Comms Consultant and IDNX/Crypto cell in order to ensure proper network integration.

Travel on duty throughout the theatre as required.

ATCO Frontec January 2006 to April 2006 NATO HQ Sarajevo System Administrator

Responsible for installing Servers including File Servers, Backup Servers, DNS and DHCP Servers.

Responsible for all aspects of the system administration including but not limited to; backup of data, monitoring the network using MOM and HP OpenView

Ensured that the mail-guard system was properly protecting the emails crossing over different security levels.

Created user accounts and applying correct permissions.

Configuring Blue Coat Proxy device.

Monitoring routers and switches to ensure that there were no connectivity issues.

Following all NATO procedures.

ATCO Frontec November 2005 to January 2006 NATO HQ Pristina Kosovo Migration team

Using VM ware to create a test bed for migration

Installing and configuring Windows 2003 Domain Controllers with Active Directory

Planning of migration of data from File Servers

Installing and testing of the following software; Exchange 2003, MS MOM 2005, MS SMS, Windows SUS, HP OpenView, McAfee EPO server, Veritas Backup Exec.

SNC Lavalin PAE Corporate LAN Administrator

August 2003 to February 2004 CFB Black Bear Velika Klaudsa Bosnia

March 2004 to November 2005 CFB Julien Kabul Afghanistan

Supervisor of section

Help design and implement corporate network

Monitoring of the network on daily basis

Running daily backups and creating a disaster recovery plan

Installing and maintaining satellite dish to provide communications back to North America

Maintaining VPN link through a satellite connection provide by ISP

Creating all Standard Operating Procedures for the corporate LAN

Providing Network connectivity to all bases in each theatre of operation via microwave

Programming of Cisco switches and routers

Creating all user accounts

Creating and maintaining directory structure

Desktop support to all users on base

Performing all repairs on desktops, laptops, servers, and printers as necessary

Using Enterprise antivirus software and maintaining all updates

Managing Email systems

Inventory of all equipment

Ensuring that there were enough spares available at any given time to keep equipment running

Troubleshooting all connectivity problems including line faults, dead switches, communication links via satellite or microwave.

Creating plan for an immediate evacuation and start up in a new location

Creating plan for archiving of data due to camp closure

Genatec Inc Network Support February 2003 – August 2003 Montreal, QC

At Genatec I provide technical support to our customers in all areas. I am using terminal services to remotely administer their servers. I also give desktop support to our clients who wish to have some one on staff part-time during the week. I have to troubleshoot all aspects of networking from routers, switches, and hubs to simple printing problems or corrupt documents. We will design networks from the ground up for any of our clients who wish to upgrade. If I was at our office I would also give phone support to any of our customers who called in with problems. The networks I looked after range in size from 20 to 500 users.

Aptech Services Network Administrator May 2001 – November 2002 Montreal, QC

As the network administrator at Aptech Services I was responsible for the daily administration of all the computers. I upgraded computers as needed and created new user accounts. I also was responsible for servicing the networks of Aptech Services’ clients. I had to design and implement networks for any clients wishing to install a network and as needed I had to troubleshoot networking issues such as communication problems, printer problems, modems not working, and files not accessible to appropriate users. I was responsible for configuring routers switches and hubs making sure that everyone who needed the Internet had access. I have also done Windows 2000 rollouts for some of Aptech’s clients. Aptech’s clients Include Volkswagen Canada and Stikeman Elliot

At Aptech Services we have twenty users on Windows 98 with two Windows 2000 servers. Aptech’s clients’ networks range from 10 users to over 200 users.

Contract Employee Terry Russell Consulting June 2000 – November 2000 Vancouver, BC I worked on a contract at LaSalle College International in Vancouver as a systems administrator. My duties included installing NT on all of their machines, installing various software such as Photoshop, Publisher, Quark Express, and Microsoft Office. I also had to troubleshoot their hubs and NICs. I was responsible for their Internet connection. I was responsible for all network security.

U-Park Enterprises Systems Support 1997 – 1999 Vancouver, BC

As the systems support person I performed all the daily administration of the network including adding new hardware as needed. I also gave desktop support to the office staff by training them on Crystal Reports and the MS Office products, as well as ensuring our field employees were able to communicate with the network using laptops. Provided the accounting staff help with Excel spreadsheets and pivot tables. Downloading all the parking meter revenue information from handheld units, and migrating it into our database. I looked after our access database, which kept track of all our parking meter revenue; I would have to remotely administer the same database for our satellite offices using PC Anywhere. Troubleshooting, and giving support to the office staff for the following applications: Office 97, Simply Accounting, Crystal Reports, and PC Anywhere. I also performed daily backups of all data using Colorado Backup. I had to keep our communication lines open so that we could run a VPN to the bank, and as well keep our point of sales terminal connected. I also gave phone support to our customers who purchased our parking meter management software. At U-Park we were running a peer-to-peer network on NT4 with 25 workstations and two network printers.

Education:

Networking and Internet Systems Specialist February 2000 to Jan 2001 CompuCollege School of Business Vancouver, BC MCSE, MCP+I

CNA

A+

Political Science

1992 – 1995 Concordia University Montreal, PQ

Certificate in Brazilian / Canadian Relations Summer 1992 University of Sao Paulo Sao Paulo, Brazil

DEC (Diploma) in Commerce

1989 – 1992 Dawson College Montreal, PQ

Contact this candidate