Customer Service Administrative Assistant

Debbie Moore-Jones

**** **** **** ******* ****** City, Mo 64138 913-***-**** ******.*****@*****.*** SEEKING A TEACHING, TUTOR, RECEPTIONIST, ADMINISTRATIVE ASSISTANCT,LAB ASSISTANCE, CALL CENTER POSITION OR WAREHOUSE POSITION

OBJECTIVE:

To utilize professional skills and to acquire employment in the area of Higher Education Expertise in:

A team player to work with coworkers to help students get their education and resources,

training at risk and diverse students, giving them direction in technology of the computer

Preparing students for enrollment

Cross Trained in Admissions/Academic Advisors on enrollment, financial aid, and orientation EDUCATION AND TRAINING

Masters in Education with Emphasis in Literacy – May, 2005, Rockhurst University, Kansas City, Missouri

B.S. Computer Information Systems – May 1997, National American University, Kansas City, MO.

Windows NT MSCE Diploma – May, 1999, National American University

“Who’s Who Among Students” Award Recipient - 1996-1997, 2014-2015

B.S. Business Administration – May 1994, National American University. Cum Laude honors

Quality Matters Best Practices Blackboard Training – February 20, 2008

Adult Educations and Literacy, Career AEL, 07/01/2006 -07/01/2105, Certification Issued, Kansas City, MO

Associates in Business Administration–1989-91 with honors, Kansas City Business College, Kansas City, MO

Continued education and applied training and certification in Microsoft Office Suite Programs. Proficient in Word, Access, Excel, PowerPoint, and MS Publisher, and other common software applications including Income Tax. Additional experience with V-Tel, Videoconference Equipment, Blackboard training system, PeopleSoft, Computer troubleshooting, Network applications and creation of user accounts and passwords, computer and printer configurations, and so on.

Cross-training in the Admissions/Advising Office assisting students in advisement, enrollment and Testing Center assisting students with Placement, CASAS, and signing up for testing.

Student service background assisting students with assignments, testing, and activities from TAD Technical in 1995.

EXPERIENCE

METROPOLITAN COMMUNITY COLLEGE, KANSAS CITY, MISSOURI- JULY 2014-AUGUST 2015 Call Center Early Retirement Temporay Position

. Answering incoming calls 10-15 calls per hour of students, community perspectives, enrollment, transcripts, and student information on things needed for going to college and assistance in helping achieve goals better for careers and education.

METROPOLITAN COMMUNITY COLLEGE, KANSAS CITY, MISSOURI – July 2010 to June 2013 Program Specialist

Train and Assist diverse students with enrollment procedures in the Admission Advising Office personnel and Testing Center assisted and directed students in the financial aid process online and testing procedures in order to enroll in MCC. I enjoy helping students get the best information and resources to acquire their goals.

Responsible for student case load management - Progression, retention, Completion and Reentry.

Team Player with coworkers and development of positive working relationships and rapport.

Communicate with students via email or phone regularly to ensure student retention with strong customer service experience.

Responsible for data integrity management: course registration, demographic, & communication history, etc. Also, assisting in reviewing and editing students’ research and essay papers for class.

Recognize student issues, evaluate student requests and determine suitable means for resolution.

Define and interpret policies and procedures of MCC for students with diverse populations. Adjunct Instructor June 2002 – May 2010

Provide classroom instruction, guidance and advisement to students in computer and information systems program. I provide and make sure students’ graduation eligibility, initiating new programs and procedures.

Giving positive reinforcement to students and quizzing students where they progress in my class and others. Instruction in main idea and supporting details, inference, and organizational patterns, vocabulary development and textbook strategies. Students have requested that I teach them Read 100 because of the enjoyment and fulfillment of learning in my class.

Assist guiding students in technology to finish class assignments, blackboard usage, and testing. Teach Adult Basic Education courses part-time for the Kansas City Missouri School District located at Penn Valley Community College.

METROPOLITAN COMMUNITY COLLEGE, KANSAS CITY, MISSOURI – October 1999 to July 2010 Community Relations Specialist / and Adjunct Faculty

Provide classroom instruction, guidance and advisement to students in computer and information systems program.

Participated in Workshop development of fundamental ability to interact independently with printed material so as communicate and comprehend written material applicable to the college environment in order to better assist students.

Instruction in main idea and supporting details, inference, and organizational patterns, vocabulary development and textbook resources for student academics. SOUTHWESTERN BELL TELECOMMUNICATIONS CENTER, KANSAS CITY, MO – August 1996 to October 1999

Administrative Assistant

Customized and implemented front office operations for this new community-service center.

Handled orientation, registration, scheduling, and supervision of new employees and volunteers and managed office operations

Maintained database operations and assisted with computer lab set-ups and instruction, as well as setups for videoconferences and other telecommunications

Facilitated Computer Literacy and MS Word classes which helped members of the community find jobs, get advancements and accomplish their goals. H & R BLOCK, KANSAS CITY, MISSOURI (Part-Time Seasonal) – December 2000 to April 2002 Technical Support Specialist

Provided technical support for field associates and management in Tax Cut 2000. Used income tax computer applications and programs to process customer cases, including Service Ware, Clarify, and OTMI.

Supported customers online and by phone with tax preparation. KANSAS CITY, MISSOURI SCHOOL DISTRICT, KANSAS CITY, MISSOURI –June 2000 to January 2016 Adult Basic Education Instructor

Provide classroom instruction, guidance and advisement to students in computer and information systems program. I provide and make sure students’ graduation eligibility, initiating new programs and procedures.

Giving positive reinforcement to students and quizzing students where they progress in my class and others. Instruction in main idea and supporting details, inference, and organizational patterns, vocabulary development and textbook strategies. Students have requested that I teach them Read 100 because of the enjoyment and fulfillment of learning in my class.

Assist guiding students in technology to finish class assignments, blackboard usage, and testing. Teach Adult Basic Education courses part-time for the Kansas City Missouri School District located at Penn Valley Community College.

EDUCATE ONLINE, SYLVAN LEARNING CENTERS, June 2007- October 2007 Reading and Math Online Instructor

Provided instruction in Reading and Math and plan and coordinate sessions to enhance one-on-one learning process. Conduct assessments to advice students learning process to make sure they can achieve their goals in the classroom in an organized, directed manner with feedback from the student and teacher.

Assisted with Sylvan coordinators, tech support, and staff to produce positive, productive and well organized classrooms.

Community Organizations

KANSAS CITY, MISSOURI UCLA ACADEMY PRESENTOR, OCTOBER 2011 – MARCH 2012 UCLA Presenter and Educator

Give presentations to parents of UCLA students on how to enroll in MCC Penn Valley and Adult Basic Education for the KCMSD AEL Program through Anderson High School, Kansas City, Mo Give instruction and websites on how to prepare for GED and Placement Test to understand how to get prepared to enroll in GED or the MCC Penn Valley with the proper resources to get them ready. Give information on the PCC Program at MCC Community Colleges (Free Computer Courses) for technology preparation and enrollment. I assisted in the interview process for employment of the PCC. KANSAS CITY, MISSOURI PALESTINE OUTREACH CENTER KANSAS CITY, MISSOURI –May 2009 to September 2009

Adult Technology Education Instructor

Teach community, particularly in a local neighborhood setting. Provide instruction, guidance and advisement to community in computer and information systems coursework and programs

Facilitate Computer Literacy & Microsoft, Word, Excel, PowerPoint, Access courses A SECOND CHANCE AT LEARNING, NILES HOME FOR CHILDREN KANSAS CITY, MISSOURI –APRIL 2009 to NOVEMBER 2009 Academic Education Instructor

Provide classroom instruction, guidance and advisement to students in computer and information systems program. I provide and make sure students’ graduation eligibility, initiating new programs and procedures.

Giving positive reinforcement to students and quizzing students where they progress in my class and others. Instruction in main idea and supporting details, inference, and organizational patterns, vocabulary development and textbook strategies. Students have requested that I teach them Read 100 because of the enjoyment and fulfillment of learning in my class.

Assist guiding students in technology to finish class assignments, blackboard usage, and testing. Teach Adult Basic Education courses part-time for the Kansas City Missouri School District located at Penn Valley Community College.

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