Sales Customer Service

Robert Ochoa

Phone 561-***-****

Email: ******.*******@*******.***

Marketing sales operations database administrator experience.

Technical proficiency includes forecast analysis, demand planning utilizing Microsoft Power Bi, Excel spreadsheets, Access pivot tables to define business KPIs with product updates within CRM systems accounting for return on investments. Solutions driven with subject matter expertise for progressive reportage CRM analytical models, technical customer service, data warehouse systems analysis results. In addition, flexible with contribution to the entire implementation of product marketing sales initiatives.

Professional Experience

Marketing Consultant

Various Clients Fort Lauderdale, FL October 2015 – Present

Led technical team with convert business requirements, objective annual sales quota of $600K.

Research client's issues in a timely manner and follow up with the customer with recommendations and action plans based on supply chain management, manufacturing and service operations.

Consolidated prospect customers from different sources and provided input on case Oracle backlog, technical process, and new processes with deployed Microsoft Power BI for reporting services.

Mentored new engineers by answering technical questions, escalating cases, and teaching detailed process development. Provide root cause analysis for customer's storage software appliance failure.

Trained with senior system engineers to enhance my personal technical skills as a Technical Support Sales Engineer and learned internal process for escalating cases and approving or denying handovers to specific verticals with tier customers. Migrated customers lead opportunities from Pipeliner into SalesForce.

Utilize previously acquired technical experience to become actively involved in day-to-day technology team to meet schedules and resolved root cause problems Google knowledge base.

CRM Business Analyst, Sales Engineer

Pipelinersales Inc Fort Lauderdale, FL February 2015 – August 2015

Gathered pre-sales criteria requirements for implementation in new metrics on the Pipelinersales Software as a Service for companies generating annual sales $1.5 Million Dollars.

Deployed source code CRM package, created XML file folder structure, including subfolders in C# with Adobe. Platform incorporated new analytics initiatives with NoSQL server data API integration services, increased customer ROI by 150%.

Detailed quantitative visual metrics for resolving imported data maintenance and ensuring the accuracy of information in the CRM database.

Led marketing development strategies, added value for developing reports and conducting data analysis, supported consulting staff on Microsoft Power Bi analysis projects.

Integrated CRM with NoSQL, SharePoint and various 3rd ISV solutions. Conducted training for end users as well as system administrators.

Troubleshoot CRM failures with applet form designs for large volume data metrics and created end- user documentation from Atlassian JIRA cloud software.

Implementation Consultant

Central Payment Inc Fort Lauderdale, FL November 2013 – December 2014

Finance operations with credit card POS systems, ACH processes, client measured rate payments.

Developed customer relationship management application to the configured online software between commercial corporate vendors with Bank account receivables.

Upturned time taken to complete tier closing process to less than two hours, and integrated month end report services.

Siebel CRM, Oracle Database Administrator

Commonwealth Altadis Inc Fort Lauderdale, FL January 2012 – October 2013

Merchandising retail operations, accountable for consumer goods distribution retail sales database administration with Wells Fargo Bank operations.

Gathered business requirements with IT, manufacturer & retail consumer trade for Walmart, CVS, Walgreens, interfaced finance annual sales of $600 Million US Dollars.

Designed system applet forms, provided guidance to brand director on trade marketing analysis.

Accountable for monthly Lawson ACH load management, invoice payment transactions matched delimited MS Excel files with FileZilla FTP and updated repository Oracle backup server.

Aligned 300,000 retail accounts with corporate product line pricing, administered to 500 Oracle end users. Installed Siebel client software guides through Siebel mobile web client installation.

Administrated SQL queries for macro shell script run tests on MS Access with back end Oracle Hub.

Extracted database table data from stakeholder request using PL/SQL Oracle system and syntax predefined queries.

Troubleshot Siebel server database including creation of POS mobile invoices for payment request on chains stores. Wrote user technical manual, documented known database issues and solutions in BMC Software.

Sales Operations Business Administrator

RobbyBobbys.com Fort Lauderdale, FL May 2008 – December 2011

Managed operation of RobbyBobbys.com website; with Scottrade a newt interface for financial reports.

Archived online ordering quotes with MS Excel OLAP Cubes, supported Java API data mining.

Administered Oracle MySQL server, documented and reported financial benchmarks for auditors.

Used online CRM forms, HTML source code, CSS for Google Analytics. Sales & Customer Implementation Representative

Homes.Org LLC Fort Lauderdale, FL February 2007 – May 2008

Telecommunication service operations, key brand sales generated quarterly $250K. Administered contract service agreements for key accounts, increased bill payment by 75%.

Collected national ACH payments, aligned business intelligence account data codes, streamlined SQL data mining updates.

Maintained operational information system with MS Excel OLAP Cubes, ensured daily applications were properly logged.

Education & Credentials

Florida International University, Miami, Florida, College of Business BBA – Business Administration, International Business Supply Chain Management, double major in progress. Course work includes, business intelligence, operations management LINCS – Supply Chain Management

Enrolled in Manufacturing and Service Operations (Broward College-Rousseau 8/2016) Advanced reporting & financial analysis training with data warehouse systems, ETL tools.

Certification:

Microsoft Windows Desktop Administrator, www.brainbench.com ID 11974249

Skills:

Desktop Software Skills: Microsoft Power BI, Excel, Access, Word, Visio, Project, Adobe, Mysql, Oracle Integration, SQL scripts, integration tools, workflow, and Tableau Tools. Documentation experience with BMC Software, JIRA, Confluence, Zendesk, Uservoice.

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