Customer Service Manager/Logistics Manager

angelyn h. current

404-***-**** *********@*******.***

CUSTOMER SERVICE MANAGER & VISIONARY SALES PROFESSIONAL

Dynamic, results-oriented Client Relations Professional with stellar career characterized by proven record of success in managing multiple projects. Professionally recognized for communicating messages effectively, meeting demands while under budget/time constraints, and closing sales resulting in maximized profitable business. Proven team leader with demonstrated strengths in combining exceptional customer service and business development expertise to help deliver substantial revenue growth in highly competitive business markets.

Core Competencies

Customer Service Logistics/Scheduling Leadership

Project Management SAP and BPCS Negotiation

Root Cause Analysis Salesforce and SharePoint Sales

SELECTED ACHIEVEMENTS

Customer Service and Relationship Management

Successfully became the single point of contact for clients based on proven track record for expedient follow through and efficient execution of exceeding customer expectations.

Engaged corporate resources by working with internal departments (Operations, Sales, Marketing, Finance, and Legal) as necessary to develop solutions, integrate new ideas, and align strategies.

Logistics and Project Management

Coordinated flatbed/cask transportation resulting in successful cross functional relationships between vendor, client, and drivers.

Collaborated with freight carriers to trace customer loads to ensure proper delivery of shipments in value of up to $500,000 for over 60 clients in a rapidly evolving nuclear industry.

Training and Development

Team lead in hiring quality customer service representatives ensuring optimum client satisfaction.

Developed procedures to improve operational efficiency and support internal departments.

PROFESSIONAL HISTORY

allnex, Alpharetta, GA November 2015 – Present

Pricing Specialist

ALLNEX is a global supplier of resins and additives for architectural, industrial, protective, automotive and special purpose coatings and inks.

Conceptualize and coordinate within various business departments to sustain and generate profit and revenue in response to raw material changes.

Integral global liaison standardizing pricing practices to improve front end communication and speediness of price implementation.

Environmental dimensions inc, Albuquerque, NM January 2015 – June 2015

Sales/Client Service Manager

EDi is an international nuclear service company that deals in decommissioning, remediation, environmental clean-up, transportation, processing and disposal of nuclear material.

Nourished and developed exceptional client relations by proactively uncovering client wants and needs and turning them into solutions.

Documented and maintained reports related to discussions and feedback provided by customers and presented reports to appropriate departments to enable further improvements in products/services.

EnergySolutions, Smyrna, GA July 2014 – August 2014

Client Service Manager (Contract position following acquisition of Studsvik)

EnergySolutions is an international nuclear service company that deals in decommissioning, remediation, environmental clean-up, transportation, processing and disposal of nuclear material.

Supported organizational growth by providing strategic client direction, maintaining existing client relationships, and ensuring nuclear waste projects were implemented according to the schedule during company transition and buyout of Studsvik, Inc.

Engaged sales, contracts, and procurement managers to develop solutions to customer challenges and certified contract requirements were met.

Studsvik, Atlanta, GA May 2011 – June 2014

Client Service Manager

Studsvik offers a range of advanced technical services to the international nuclear power industry in areas as waste treatment, consultancy services and fuel and materials technology.

Managed customer service operations for both Memphis, TN and Erwin, TN by maintaining and updating virtual schedules that resulted in impeccable organization for the facilities.

Synchronized incoming/outgoing shipments, container requests, and electronic work packages to successfully maintain balance for all nuclear shipments.

Recognized for superior customer service department at the international planning meeting in Sweden based on continued success of managing nuclear campaigns.

Served as liaison and support between sales managers and nuclear power plants in gaining new client business resulting in shipments worth over $5M.

NCR CORPORATION, Duluth, GA November 2003 – April 2009

Teleweb Account Manager

NCR is a hardware, software, and electronics company that enable businesses to connect and transact with their customers using self-service kiosks, point-of-sale terminals, automated teller machines, and barcode scanners.

Generated and sustained lucrative opportunities in hospitality quick service and table service accounts such as Applebee’s and Jack in the Box that represented revenue gain of over $2M annually.

Primary liaison for software channel in formulation of strategic campaigns to boost partner funnel.

Qualified for national incentive award based on surpassing sales quota which created demand for hardware, software, and service opportunities.

Accumulated data on hotel and hospitality franchise accounts to assist with crafting new ways to penetrate the market while amplifying public awareness for POS solutions.

Apex Mortgage group,Roswell, GA June 2001 – October 2002

Senior Loan Officer

Apex Mortgage Group provides mortgages and loan programs to small business owners and residents who are unable to obtain traditional financing.

Originated and controlled loans for clients to establish financially beneficial situations for personal investments.

Promoted to management position based on outstanding loan production.

EDUCATION

Clark Atlanta University

Bachelor of Arts in Mass Media (Magna cum Laude)

Concentration in Public Relations ( May 2001)

Contact this candidate