Customer Service Representative

Patricia Loredo

**** ****** *** **., ******, TX *7389

Cell: 832-***-**** – *********@*****.***

Summary

I have worked in customer service since 1993. My past job experience has provided me with skills to provide excellent customer service and handle any customers service related issues, while simultaneously developing my communication and people skills.

Highlights

• Customer Service

• Fast learner

• Oral communicator

• Teamwork

• 10 key touch

• 60 wpm

• Microsoft office word

• Windows

• Bilingual Spanish speaking

Experience

Receptionist

1993-1996

Boudreaux, Harvey and Sparks Law Firm-Houston, Texas Responsible for new client intake, setting up new client files, scheduling and confirming appointments, answering all phone calls and responsible for handling client payments. Customer Service Representative

2000-2005

Southwestern Bell

Responsible for handling up to 200 customer calls per daily, handling over the phone payments, assisting customers with technical support as well as assisting customers with billing questions which included correcting billing discrepancies.

Receptionist

2006-2007

Law Offices of John W. Clinton

Answering all incoming calls, processing of all client payments, mail distribution within the firm, appointment scheduling, maintaining client files in order, preparing client files to get them ready for litigation. Customer Service Representative

2007-2009

CenterPoint Energy

Answering 125-175 calls daily, setting up new natural gas account services, processing of client payments, assisting customers with billing question, handling of emergency calls on gas and electricity issues. Receptionist

2010-Present

WWWMS INC

Answering all incoming calls for seven different M.U.D water districts, processing payments in person and over the phone, opening new accounts in person and over the phone, faxing and emailing all information to customers as required, distributing payments to billing and collection departments, balancing payment batches and setting up new accounts in the system

Education

Mac Arthur High School

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