Venice Ransom

(Available for in-person interview and start with short notice)

Summary:

Experienced Customer Service Professional with expertise in managing customer calls effectively and efficiently.

Responsible for selling and maintaining Insurance Policies for AIG, GMAC, PROGRESSIVE, NCJUA.

Enrolling prospects into Medicare Advantage Plans via inbound calls.

Experienced with commercial GL and Workers Comp.

Expertise in claims processing, enrolling government employees in FSAs, accepting payments, troubleshooting problems.

Strong communication and interpersonal skills to maintain effective work relationships with all levels of personnel.

Skills:

Microsoft Office: Word, Excel, Outlook etc.

Education:

High School Diploma, Hoggard High School, Wilmington, NC.

Experience:

LG&E and KU Energy, Louisville, KY Jul/13 – Dec/15

Bilingual Customer Service Representative

Assist the Spanish speaking community with their electric service needs via inbound phone calls.

Helped design the Spanish electric bill.

Computer skills, bilingual translation skills.

ADP, Louisville, KY Oct/12 – Feb/13

Claims Processor

Benefits counselor/ claims processor.

Enrolling government employees in FSAs.

Processing claims.

Connextions Inc, Jeffersonville, IN Sep/09 – Dec/10

Bilingual Sales Representative

Licensed Health Agent for United Health Care.

Enrolling prospects into Medicare Advantage Plans via inbound calls.

Insurance Market Place, Wilmington, NC Mar/05 – Jan/08

Insurance Agent

Sell and maintain Insurance Policies for AIG, GMAC, PROGRESSIVE and NCJUA.

Also experienced with commercial GL and Workers Comp.

Accept payments, troubleshoot problems.

Self-employed, Wilmington, NC Jan/04 – Mar/05

Freelance Interpreter

Provide interpretation service s to the Latino Community.

Translate in medical, legal and educational settings.

Translate documents.

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