DONNA ABDENI

**** ******** **., ******, ** ***** 303-***-****

acwfmm@r.postjobfree.com

IMPLEMENTATION /ANALYST/PROJECT MANAGEMENT

Highly motivated self-starter with extensive background in the healthcare

Industry. I have a passion for healthcare, an aptitude for technology, and

a commitment to excellence. I possess over four years of experience with

Healthcare Information Systems to include experience with electronic health

record (EHR) implementations and Golives. I have consistently demonstrated

the ability to be the subject matter expert in supporting, maintaining, and

administering complex applications with the ability to communicate with

both technical and non-technical employees across the enterprise. I

possess excellent communication, interpersonal, and presentation skills as

well as a strong attention to detail and excellent time management skills.

AREAS OF EXPERTISE

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Training Great Communication Skills EHR/EMR Implementation

Project Management Working with Remote Teams Configuration/Build

Microsoft Office Suite Data Visualization Presentation Skills

Cloud SAAS Problem Solving Time Management

HL7 Message Structure Attention to Detail Management

Interpersonal Skills Trouble Shooting Creativity

Working with Diverse Teams Critical Thinking Inpatient/Outpatient

Workflows

PROFESSIONAL EXPERIENCE

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UCHEALTH, Denver, CO, August 2015 - Present

EPIC Implementation Specialist

UCHealth is a partnership between Memorial Health System (Colorado

Springs), Poudre Valley Health System (Fort Collins), and the Denver metro-

based University of Colorado Hospital. UCHealth aims to deliver the

highest quality patient care with the highest quality patient experience.

o Certified Epic Ambulatory and Epic ASAP Emergency Department .

o Trained in the following applications: Epic Ambulatory, Epic

Cadence/Prelude, Epic Resolute Professional Billing,

Epic Inpatient, Epic ASAP Emergency Department, Epic Kaleidoscope, and

Epic Radiant/PACS .

o Provide implementation support and assist with the implementation of

the following GoLive projects: UCHealth Central Beaker, Denver

Internal Medicine, MCR Workman's Comp Clinic, UCHealth Adeptus ED,

Colorado Springs

Plastic Surgery, Boulder Eye Clinic, Peak Gastroenterology Associates,

Broomfield Hospital (Project Lead), Grandview Hospital (Project Lead) and

EPIC Upgrade 2015.

o Participate in training and work with end users.

o Provide EpiceCare Ambulatory and ASAP product function, design and

build expertise needed for successful product implementation.

o Identify areas for workflow and process improvement. Develop solutions

and collaborate with teams and management to implement solutions.

o Complete necessary tasks related to the build, testing and go-live

preparations to meet operational and clinical needs.

o Communicate effectively with customers and peers to troubleshoot

problems and questions from end users and support changes.

CREDIBLE BEHAVIORAL HEALTH, Rockville, MD, 2012 - 2014

Implementation Manager

Credible is committed to improving the quality of care and lives in

behavioral health for clients, families, providers, and management.

Credible Behavioral Health Enterprise Software provides secure, proven,

easy to use software for clinic, community, residential, and mobile care

providers across the United States.

o Managed several simultaneous implementations working remotely and on

site serving as the main point of contact and subject matter expert

during the implementation process phase and the GoLive and post GoLive

phases.

o Worked closely with partner and project manager to ensure

implementation was moving in accordance with contract deliverables and

project time line.

o Oversaw implementations in new states, which required in-depth

analysis of state reporting, billing, compliance, and data elements,

etc.

o Responsible for working closely with partners to manage partner's

expectations during the implementation process, which included

continuous communication regarding project status, delays, milestones,

and deliverables; presenting to small and large groups on various

topics; and analyzing workflows and advising partner on best practices

for using Credible's technology.

o Successfully implemented and trained Community-based, Clinic-based,

Youth-based, and Residential Mental Health Agencies on the features of

a new EHR software.

o Trained and guided partner's core team and end-users on clinical,

scheduling, billing, form management, eRx, eLabs, mobile/field,

reporting, and business intelligence modules.

A PLACE OF HEALTH, Fort Lauderdale, FL, 2011 - 2012

Health Care Consultant

A Place of Health is a chiropractic office with a focus on treating all

patient needs under one roof. All aspects of the human body (structural,

chemical, emotional) are considered during treatment using an approach

referred to the "Triune of Health."

o Implemented and trained staff on software to automate the office using

Quick Charts Practice Management Software.

o Developed an effective policy and procedure manual for the wellness

practice.

o Enhanced public image of the practice through updating marketing

materials and effective branding.

o Wrote articles, provided seminars, and produced brochures for the

wellness practice.

CARNIVAL CRUISE LINES, Miami, FL, 2010 - 2011

Director of Employee Health and Wellness Center

Carnival Cruise Lines is a popular, mass-market cruise line with sailings

to the Caribbean, Mexico, Europe, and Alaska. I supported the company as

the Director of Employee Health and Wellness Center for health promotion

and wellness programing for employees.

o Oversaw program development, management, and budgeting for Club

Carnival ensuring organizational goals were met.

o Supervised, trained, and evaluated a staff of 22 employees.

o Designed and managed wellness incentive programs by developing new and

maintaining existing programs including: HRA's, risk reduction

programs, wellness assessments, personal health reports, and exercise

programs. Updated existing programs to comply with new research

findings and best practices.

o Recommended health promotion and wellness programming priorities to

over 3,000 employees by analyzing health data from wellness

assessments, health care claims, program participation, and outcome

measures.

o Oversaw onsite biometric screenings, health risk assessments, and

health fairs to promote wellness programs.

o Selected, managed, and audited all wellness vendors that delivered

Carnival Cruise Lines Wellness Programs.

o Developed processes to ensure the following wellness programs were ran

consistently and smoothly: wellness assessments, health coaching,

smoking cessation, exercise programs, diabetes and other disease

management programs.

o Worked with Vice President of Human Resources and Risk Management to

ensure coordination of programs.

o Ensured health promotion programs were consistent with safety goals

and HIPAA.

EDUCATION

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Master's, Exercise Science and Health Promotion

Florida Atlantic University, 2009

Associate's of Science, Nursing Technology RN

Broward Community College, 1998

Bachelor's of Science, Business Management

University of Miami School of Business, 1987

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