Customer Service/Office Clerk/File Clerk

Kerri Ferguson

**** ** ******* ***

Atlanta, GA *0349

***- ***-****

*************@*****.***

Objective: An interesting position with a growing company

Skills: Proficiency Microsoft Office Suite Word, Excel, Web Mail, Adobe,

Data Entry, Supervisory Experience, Shipping/Receiving Clerk

Title Clerk Experience, RF Scanner Proficiency, AS400

Retail Specialist, Customer Service Specialist, Food Service, Demo Specialist, Cash Handling and Deposit Proficiency, Clerical Experience.

Education

Bass High School Atlanta, GA High School Diploma \

09/1977-06/1981

Experience:

World Duty Free Group-Hartsfield-Jackson Airport

Atlanta, GA. Sales Associate 06/2015– 12/2015 Provide customer service, answer customer inquiries. Arrange merchandise display. Clean room and work areas. Demonstrate goods of service. Greet customers, Inspect Merchandise. Use Computers to enter, access or retrieve data and use sales techniques. Process cash and credit cards payments. Stock merchandise and Clerical Duties.

Crossmark Inc./Advantage Sales and Marketing

Demo Specialist 02/2014 to Present

Promote sales of product. Prepare food samples for consumers. Complying with sanitation and safety standards. Coordinate merchandise and video demonstration. Printing product price signs and assign work orders to associates. Track inventory of sales, Computer Data Entry, Sales Associate, Inside Sales and Clerical duties.

BJ'S Wholesale Club East Point, GA

Supervisor 01/2007 to 03/2014

Supervised employees engaged in serving food and in maintaining the cleanliness of food service areas and equipment.

Coordinate merchandise and video demonstration.

Scheduling and assigning work orders to the associates.

Track inventory, monitoring sales of product.

Additional responsibilities includes: printing signs and work orders, video display for live demonstrations. Mark downs and price change.

Complying with sanitation and safety standards. Lifting and bending, food preparation.

Train New Associates and interact with the public, to enhance the company image and promote sales and product. Computer Data Entry, Purchase supplies through cash register, Clerical duties.

BJ'S Wholesale Club East Point, GA

Shipping and Receiving Clerk 01/2005 to 01/2007

Verified and kept records on incoming and outgoing shipments.

Prepared items for shipment, scanned in products.

Some hazardous training, material handler and processor.

Counted, weighed and measured items of incoming and outgoing shipments to verify information against bills of lading, invoices, orders and other records.

Unpacked and examined incoming shipments, rejected damaged items, recorded shortages and corresponded with shipper to rectify damages and shortages.

Maintained inventory of shipping materials and supplies.

Responded to written and telephone requests for vendor and carrier shipment, Data Entry, AS400, Clerical duties.

BJ'S Wholesale Club East Point, GA

Customer Service Clerk 03/2003 to 01/2005

Executed daily operations of membership fees and promotions.

Kept records of services in progress.

Notified customers when service was completed and accepted payment.

Assisted customers to select and purchase specified merchandise. Successfully handled cash and credit card payments. Answered customers telephone inquiries .Resolved customer complaints and request successfully.

Provided customers with catalogs and information concerning prices, shipping time and costs. Computer Cash Register and Data Entry, Clerical duties.

References: Available upon request

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