VIVIAN JACKSON

**** ***** ***, *******, ** ***** (H) 209-***-**** (C) 510-***-**** acwf6h@r.postjobfree.com

Professional Summary

Goal-oriented Credit & Collections Specialist whose confidence, perseverance and vision promote

organizational success. Skilled in financial reporting, Credit Analyst and full circle Accounts Receivables.

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Skills

Proficient in SAP, NAVISION

OUTLOOK, WORD, EXCEL Extremely organized

Strong problem-solving capabilities Excellent work ethic?

Billing and collections expert Account reconciliations

Effective time management Superior attention to detail

Analytical reasoning Customer-oriented

Expertise in invoice and payment transactions Ethical approach

Bookkeeping

Work History

Sr. Credit & Collections Specialist 07/2014 t o Current

United Site Services Inc M odesto, CA

Provided customer service /collecting on high volume accounts

Conferred with customers by phone in and attempt to determine reason for overdue payment

reviewing terms of sales, service or credit contracts

Made Daily call counts

Record information in the system on customers financial status and status of collection efforts

Mailed form letters to encourage payment on delinquent accounts

Ordered repossessions or service disconnections when necessary

Processed credit applications, pulled financial information to analyze credit worthiness with Dun &

Brad

Assist in preparing accounts for 3rd party collections

Negotiated payment arrangements and assured follow up

Processed and mailed invoices and statements

Contacted Sales and upper management on a weekly basis on problem accounts to assist with

collection efforts by phone and or email.

Credit & Collections Specialist 03/2010 t o 07/2014

Mygrant Glass Inc Hayward, CA

Preformed due diligence and made collection calls on delinquent accounts

Managed 19 branches on all collections efforts Developed successful and appropriate repayment

plans

Made Decision to put accounts on hold for past due balances

Monthly meetings with Sales and upper management, controller on sending accounts to 3rd party

collections

Assisted Accounts Receivable department on unapplied checks, mis-applied payments and collecting

on NSF and fees

Processed refunds and credit memos

Assisted with month end closing and quarterly audits Made recommendations of collection efforts on

delinquent accounts.

Credit & Collections Specialist 06/2003 t o 08/2010

Safe Security Inc San Ramon, CA

Provided customer service regarding Collection issues on assigned accounts re past due balances

Processed account adjustments, write offs Customer Reconciliations

Processed credit memos

Accountable in reducing delinquency on assigned accounts

Enlisted the efforts of Sales and service department when necessary to accelerate the collections

process

Explained contract terms to customers and dealers.

Collections Specialist Legal

Ikon Office Solutions Walnut Creek, CA

Collections on all Legal Offices past due accounts 30, 60 and 90 past due on all litigation material for

court cases

Processed billing and dunning letters on a monthly basis

Processed credit card payments, check by phone

Researched unpaid invoices

Daily interaction with sales and management regarding collections efforts

Researched companies on Dun & Brad to look for financial stress.

Education

High School Diploma :

TRI-C COMMUNITY COLLEGE - CLEVELAND, O HIO

High School Diploma : 1983

Cleveland Heights High School -

High School Diploma :

TRI-C COMMUNITY COLLEGE - Cleveland Ohio -

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