HR Generalist, Training and Performance Management Expert

ALADE, OPEYEMI JOHN

Plot ***, Apo Resettlement, Apo Mechanic Village Estate, Apo, Abuja – Nigeria

Tel: +234********** Email: ********@*****.***

PERSONAL INFORMATION

Date of Birth: April 18, 1983

Gender: Male

Nationality: Nigeria

Marital Status: Married

KEY ATTRIBUTES

Possess hands-on experience in Information Technology Support, Application Packages and programs.

Acquired skills in community driven approach, communication and influencing abilities.

Possess ability to carry out responsibilities with minimal supervision, adaptability to any working environment as well as proactive initiative with profiting innovations.

Analytic ability to objectively deduce patterns, juxtapose and compare instances and proffer solutions based on experience with similar conditions, drawing from experience of others and/or deductions from meticulous observation of all parameters and factors involved.

Possess unique objective insight to project long term effects of company policy and management processes, its effect on short term productivity, and ability to holistically compare all trade-offs between long term and short term policies and results while constantly keeping track of the bigger picture.

ACADEMIC QUALIFICATIONS

University of Liverpool, UK M.Sc. International Management 2016

Federal University of Agriculture, Makurdi (B. Agric) Agricultural Economics and Extension 2008

Federal Government College, Vandeikya Senior School Certificate Examination, O’/Level 2000

Camp David Primary School, Lagos First School Leaving Certificate 1994

CERTIFICATIONS

Institute of Credit Administration Member, Inst. Of Credit Admin (MICA) 2016

Nigeria Institute of Management Graduate Membership Certificate 2011

Stonebridge College, UK Diploma in Human Resources Management 2010

Stonebridge College, UK Diploma, Business Planning and Project Mgt. 2009

Pacific Computer Academy, Abuja Diploma in Information Technology 2009

WORK EXPERIENCE

1.Nigerian Export-Import Bank

TRAINING AND PERFORMANCE MANAGEMENT EXPERT (April, 2012 - Till Date)

Design, plan and coordinate the delivery of training programs bank-wide.

Ensure the Bank’s performance management system is objective, equitable, transparent and merit-driven.

More specifically, my job description involves monitoring the policy application processes, ensuring aberrations are reduced to a bare minimum and flagging deviations from the norm.

2.TEHETEM NIG LTD

MARKETING MANAGER (2010)

Formulating, Directing and co-ordinating all marketing Campaigns of the Company in line with its marketing policy.

Budget Estimation, Allocation and Management, utilizing Marketing and Non Marketing Assets and Resources to achieve growth objectives, goals and targets.

Controlling Marketing Parameters to ensure portrayal of a positive public Image for the Company.

High Level Management of the affairs of Customer Relations Department and Public Relations Department.

Evaluating the performance of Marketing Department and all marketing staff (Executives and Representatives), performing appraisals and implementing remedial strategies to repair shortcomings.

MARKETING EXECUTIVE (2009)

Interpreting Marketing Campaigns to ensure achievement of desired outcome and targets, and monitoring marketing contracts to ensure compliance with company marketing policy.

Interfacing with Public Relations Officer and Customer Relationship Manager to improve Customer Satisfaction, Image Control, and Assessment.

3.COTEK INTEGRATED TECHNOLOGIES LTD

CUSTOMER RELATIONSHIP MANAGER (2008)

Developing Companywide programs to improve customer satisfaction through orientations and workshops to intimate all staff on customer handling techniques and incorporate customer friendly business processes in all customer to staff interactions.

Organizing, implementing, monitoring and evaluating all sales related processes of the company, from product follow up services to sales support, to complaints and conflicts resolution. Employing assets and technology to confer with customers, document all interactions, ensure grievances are within the scope of company policy, employ problem resolution strategies, refer unresolved issues to appropriate departments and follow up thoroughly to ensure speedy resolution, formulate strategies to prevent a re-occurrence of issue where applicable and recommend possible improvement procedures to top level management and affected departments.

Implementing research for the marketing department on current satisfaction level of clients through polls that aim to identify lagging services, marketing opportunities and suggest plausible routes on improvement.

Monitor and direct all activities of the department, perform appraisals, evaluate marketing strategies and provide necessary support for the marketing department, provide feedback on the effects of product or policy changes on customer satisfaction, and suggest remedial or supportive alternate routes.

Formulate Customer Retention Plans, Follow up patterns and strategies on converting marketing contacts of the company to clients, restore lost clients, entice new customers and retain the present.

Modifying the Processes, Technology and People as appropriate to reduce overall costs of marketing, increase response time and ultimately, productivity, quality and efficiency.

TECHNICAL SUPERVISOR (2008)

Monitoring the activities of the IT Department in line with company objectives and ensuring all operations of the Technology department are in line with Company policy.

Managing all aspects of the IT Business process

Ensuring the IT requirements of the company are met, through periodic checks and evaluation of available IT resources.

Evaluating IT activities and processes, and employing all available resources to keep the IT department performing optimally. Ensuring all available human and technical resources are appropriately and maximally employed.

SEMINARS

I have attended several seminars, conferences and workshops. The certificates are all available on request.

HOBBIES

Reading

News

Football

Movies

REFEREES

Available on request.

Contact this candidate