Customer Service Administrative Assistant
Resume:
Shailyn L. Malone
Pacific, WA *8047
*************@*****.***
Skills and Strengths
Highly organized, self-starter who works well independently and on a team.
Effective and creative problem solver who rapidly adapts to changing demands.
Strong ability to communicate with a wide range of people in presentation, public or one on one situations.
Highly developed sense of customer service and eagerness to help others
Strong skills in time management, prioritizing task, and meeting deadlines.
Professional Highlights
9/12/2015 – Current 40 hours per week
Office Administrator, Volunteer Coordinator & Intake Specialist – Guided Pathways Support for Youth & Families
Responsible for recruiting and hiring staff and volunteers
Responsible for completing intakes for all new clients
Performed crisis intervention over phone and with walk-in clients
Developed and maintained office systems to keep the office operating smoothly and efficiently including
Schedule and coordinate the logistics and materials for meetings, classes, support groups, trainings and events
Developed and maintain a customer relationship management (CRM) database
Tracked key contacts including: service recipients, volunteers, community supporters and donors
Maintained and update the website and blog content and respond to email information requests
Maintained and retrieved organizational records, reports, policy manuals, media/news file, and statistical data information
Ensured that safety training was provided to all staff and volunteers
Provide administrative support to the Board of Directors including maintaining Basecamp, taking board minutes, drafting resolutions and other board correspondence
Provide other administrative support to the Executive Director
05/05/2013 - 07/17/2014 40 hours per week
Patient Access Specialist – St Elizabeth Hospital/Conifer Health Systems, Enumclaw, WA
Responsible for performing receptionist, registration, and clerical duties associated with patient admission and related activities in accordance with internal standards and guidelines and regulatory requirements.
Work includes collecting, recording, and distributing patient demographic and financial information via the computer and manual systems.
Verifying and explaining authorizations and referrals for patient services. Handles cash, receives payments from patients for hospital and medical services.
Highly knowledgeable in verifying insurance, privacy/confidentiality practices, medical terminology and the patient registration process.
07/10/2011 - 04/15/2013 40 hours per week
Volunteer Coordinator – Northwest Harvest, Kent, WA
Speaks on behalf of the agency as a goodwill ambassador representing the agency in the community.
Recruit, screen, orient, and schedule volunteers for three facilities and special events.
Ensure monthly reporting of all volunteer hours to the Director of Community Engagement for reporting purposes.
Develop promotional material such as posters and flyers in order to attract current volunteers.
Professionally respond to interested volunteers in person, via email and over the phone.
Expediently process volunteer applications for the Kent warehouse and Cherry Street Food Bank.
Assist with developing job descriptions for volunteer positions.
Successfully created and coordinated fun, rewarding and memorable Corporate Team Building events.
11/27/2010 - 07/8/2011 20-25 hours per week
Legal Assistant - Fiori Law Office, Auburn, WA
Supervised, directed, and inspected the work of others with responsibility for meeting standards of performance.
Reviewed completeness of all legal documents prior to submission to counsel for finalization.
Assisted customers, providing specific information requiring interpretation of established policies and procedures.
Resolved multiple calendar and case conflicts for attorneys.
Prepared, processed, and researched legal documents to identify laws and relevant court decisions.
Organized and maintained law library and all case files.
08/02/2008 - 11/20/2010 40 hours per week
Assistant to the City Planner - City of Algona, WA
Responded to citizen inquiries regarding violations and complaints over the telephone, in writing and in person.
Interviewed and screened customers to determine the services needed.
Defined and allocated the resources necessary for project completion.
Collaborated with outside consultants on various community development issues.
Created the Storm Water Management Plan for the City of Algona.
Maintained, tracked, and updated city permits and all files relating to city planning and community development.
Processed accounts receivable and collections.
Contributed monthly planning department articles for the City of Algona newsletter.
12/10/2003 - 03/20/2005 25 hours per week
Executive Administrative Assistant - Humane Society of the United States, Tukwila, WA
Planned and executed major retrofitting and organizing tasks for the entire regional office.
Assisted with presenting, organizing and developing workshops, seminars, conferences, and training sessions.
Routinely answered telephone calls and questions pertaining to services, procedures, and guidelines.
Created office templates, regional forms, graphs and spreadsheets using Microsoft Word and Excel.
Professionally responded to emails generated from the company website providing program specific information.
Produced detailed statistical reports used at meetings, conferences, and seminars.
03/04/2001 - 11/30/2003 25 hours per week
Assistant Activities Coordinator - Kaplan International Program, Des Moines, WA
Planned and organized group activities for 30-70 international college students.
Designed and created center marketing flyers, posters, and calendars.
Assisted with and organized numerous graduation ceremonies and receptions.
Performed data processing tasks and presentations using Microsoft Word, Excel and Power Point.
Assisted with planning and presenting new student orientations.
Recruited activity participants
Performed bookkeeping and accounting tasks.
Shailyn L. Malone
*************@*****.***
References
Lakeya Banks Manager 360-***-****
University of Portland
Nicole Turley Lead Registrar 253-***-****
St. Elizabeth Hospital
Alyssia James Recruiter 253-***-****
Terra Staffing
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