Manager Training

JOEL GARCIA

**** ****** **** ****** ● Fresno, TX ● 713-***-****

******@*****.*** ● https://www.linkedin.com/in/joelgarciaops

SUMMARY

Successful, results-generating, and bilingual operations manager with extensive experience directing teams and technical personnel in exceeding production goals and objectives. Areas of expertise include extensive industry knowledge, logistics, practical experience in the operations processes, profit and loss responsibility, training, employee relations, and communications and a Lean environment.

CORE COMPETENCIES

Lean Manufacturing Practices Operations Management Training and Development

Site Safety Language: Fluent in Spanish & English Dispatch Management

Order Processing Management Inventory Control Budget and Revenue Management Steelcase Service Technician Certified Steelcase Installer Certified

PROFESSIONAL EXPERIENCE

McCoy-Rockford Houston, Texas 2015 – 2016

Network Coordinator

Coordinated the receipt in warehouse, delivery and installation of office furniture for awarded projects. Communicated all aspects of project go the install crew supervisor, and ensured that all deadlines throughout the project were met.

Quoted Furniture Installation Jobs for potential office furniture projects.

Confirmed Furniture installation completion with all involved parties.

McCoy-Rockford Houston, Texas 2007 – 2014

Installation Manager

Managed Installation Department dispatching process, including assigning appropriate manpower quantities to installation projects and day to day services, maintaining relationships with sub-contractors and temporary personnel agencies for supplementing installation manpower.

Managed all Field Services tool room operations, including sign-in/sign-out process for tools and equipment, procuring and maintaining material inventories for installation projects.

Participated in Lean Manufacturing Initiatives for Logistics and Field Service Group.

Lead and oversaw order processing functions from receipt through invoicing & job costing. Lead continuous improvement efforts for the order processing function.

Supervised staff of 30 - 40 employees, including hiring, coaching, performance evaluations, training, etc.

Analyzed & controlled expenditures to conform to budgeting requirements.

Maintained staff job results by resolving grievances; counseling and disciplining employees; continuously planning, monitoring and appraising work results

Maintained staff by recruiting, selecting, orienting and training new employees.

Enforced safety policies by conducting inspections, reporting statistics and counseling employees. Implemented and oversaw environmental and waste disposal plans and ensured compliance with regulatory requirements. Participated in planning & implementing safety and skills training

McCoy-Rockford Houston, Texas 2000 –2010

Service Manager

Lead and oversaw order processing functions from receipt through invoicing & job costing.

Supervised staff of 10 - 12 employees, including hiring, coaching, performance evaluations, training, etc.

Analyzed & controlled expenditures to conform to budgeting requirements. Developed budget & tracked expenditures.

Maintained staff job results by resolving grievances; counseling and disciplining employees; continuously planning, monitoring and appraising work results

Maintained staff by recruiting, selecting, orienting and training new employees.

Enforced safety policies by conducting inspections, reporting statistics and counseling employees. Participated in planning & implementing safety and skills training.

Implemented and oversaw environmental and waste disposal plans and ensured compliance with regulatory requirements.

ADDITIONAL EXPERIENCE

McCoy-Rockford Houston, Texas 1997 – 1999

Parts Buyer

Managed all Repair Department Stock Parts, including ordering and maintaining stock quantities current and Repair Materials orders and inventories current.

Service Technician 1996 – 1997

Repaired office furniture at customer facilities and in the company shop. Surveyed customer furniture for potential large repair projects, documented all pertinent information for Parts Buyer.

PROFESSIONAL DEVELOPMENT

Management Boot Camp Steelcase Furniture Maintenance Training Skill-path Effective Performance Reviews PureSafety Site Training PureSafety Office Safety Training Microsoft Windows Training Read a Plan/Draw a Plan Developing Dimensions Interviewing Course Steelcase Furniture Installation Training

EDUCATION

HOUSTON COMMUNITY COLLEGE, Houston, TX UNIVERSITY OF DALLAS, Dallas, TX

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