Manager Customer Service

E I L E EN M. DONL ON

*** ***** ****** *** *** New York, NY 11002 917-***-**** *********@*****.*** PERSONA L PRO F I L E

I am a motivated and focused wor ker who is at thei r best in a challenging and busy envi ronment. My experience working for small start-up businesses has given me the ability to problem solve and manage my own work load. My time as a Manager has helped me sharpen my communication skills.

PRO F ESSI ONA L E XPERI ENC E

Bar Cyrk 2015-Present

Office Manager

Created and implemented processes for new hires

Handled enrollment for all new employees

Prepared payroll and distribution of tips for all employees.

Created weekly employee schedules.

Created and managed private events from reservations to contracts

Updated Employee Manual to include new amendments

Created an inventory of all processes for the front of house

Manage and operate AP, coded all incoming invoices and sent appropriate payments Grand Wine & Liquor 2015-Present

Marketing and Customer Relations Manager

Supervised a team of 13 staff

Handled all custom orders and shipping

Created marketing materials including Newspaper ads, large banners and flyers

Sold products direct to customers on shop floor

Supported General Manager with weekly admin processes Glass Half Full Events 2014-Present

Event Booker

Taking detailed bookings for private wine tasting events

Managing Bookings calendar

Purchasing supplies and wines for each event

Assisting event host at parties

Boomerang Toys, Inc. 2003-2015

Manager

Created processes for sales staff

Recruited, trained and managed a team of 6 staff

Attended sales conventions as a buyer for all locations and our online store

Created & implemented Human Resources records aligned with New York State Labor Laws

Created employee events such as holiday parties and sales incentives

Managed inventory of over 5,000 items

Implemented loss prevention initiatives

Worked closely with sales representatives to monitor new trends and products

Exceled in customer service & retention

Worked to build a neighborhood store from its inception. Voted best Toy Store in NYC 4 years in a row

Recognized for achieving the goal of $1 Million in revenue E I L E EN M. DONL ON

605 Water Street Apt 19B New York, NY 11002 917-***-**** *********@*****.*** T r ibeca Tables Software Development L L C, Inc. 1997-2002 Office Manager

Provided administrative support with increasing levels of responsibility to five senior executive staff including the company's founders

Maintained calendars & meeting schedules

Arranged extensive domestic & international travel

Prepared internal & external correspondence, and handled telephone calls & executive mail

Worked to a high level of efficiency in a multi-tasking environment during start-up operations and through company's rapid growth.

Managed and operated AP and AR departments

Entered and coded all incoming invoices and sent appropriate payments

Maintained detailed vendor profiles and kept communication open for prompt resolution of disputes

Prepared billings with detailed accounting of fees; handled all billing disputes and prepared reconciliation

Recognized for consistently meeting or exceeding monthly goal of $800K in collections to include receiving cash bonuses for collecting over $1million a month

Established Human Resources department for company

Set up employee records, payroll files, and arranged necessary documentation to enroll employees in health insurance and 401K plans

Prepared all feeder reports and time card information for Payroll Company and distributed paychecks

Assisted HR Director with employee incentive projects EDUCA T I ON

New York City Technical Institute

McKee High School Graduated with honors and awards Key Skills

Working knowledge of MS Word, Excel and QuickBooks

Perform duties in accounts payable to include: logging and coding vendor invoices maintain vendor profiles and ensure excellent communications to reconcile accounts and settle any disputes.

Perform duties in accounts receivable including collection calls while maintaining positive and professional relationships with delinquent accounts.

Prepare detailed feeder reports and maintain employee time cards for payroll systems. Perform reception duties with professional, corporate "front desk" appearance and decorum.

Skilled as an executive level administrative assistant maintaining schedules, coordinating meetings, and making domestic and international travel arrangements.

References Available Upon Request

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