Technical Support Manager

Sami G.

Nacer

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Home 973-***-****

Cell 201-***-****

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SUMMARY

Dedicated health information technician (HIT) with sixteen years of acute care hospital Knowledge, searching To obtain an Epic Analyst position and utilize my experience and skills for the better of the institution. Where I can work in a challenging environment and gain experience in working as part of a team and Work with various levels of end users to create specifications for systems and applications.

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EXPERIENCE

User Support Specialist, UMDNJ Newark NJ.

Sept 2011 Present .

Educational Institution 10,001+ employees Hospital & Health Care industry November 2005 – January 2011 (5 years 3 months)

Supports End Users with connection and application problems, also printing issues incorporated with Epic.

Epic is an integrated suite of healthcare software centered on a hierarchical based electronic medical record.

Trained in EPIC RX Medication Administration Record. Capable of troubleshooting and monitoring EGATE.

Providing system support, advising and training users when assigned or needed. Troubleshoots and Monitors Radiology and MUSE Cloverleaf. Trained in troubleshooting Cerner/Copath Pathology System. Competent in Resetting Passwords for Epic, Centricity Logician, MUSE, Quantim, PACS, and CORE via Active Directory.

Provides assistance as an off hours helpdesk providing technical support by phone and in person to the facilities staff.

Excellent verbal, written communication and system analysis skills.Experienced in problem solving and troubleshooting skills.

Technical Support PC troubleshooting Printer Repairs – HP LaserJet, Zebra, (Alliance) Embosser, IBM Impact

Egate, ICAN troubleshooting

SUN Server Support Monitor and Perform first level troubleshooting Primarily responsible for monitoring and troubleshooting the Clinical application interfaces via Egate and Cloverleaf interface engines. The Egate and the Cloverleaf interface engines allow communication between various systems of dissimilar architectures using an HL7 protocol.

Server Operator, UMDNJ Newark, NJ.

Dec 97 Present.

Verifies and distributes with accuracy and completeness, all computer reports. Responsible for the error logging, customer engineering or internal staff notification of all system hardware, software and application system problems. Establishes and maintains accurate data records and filing systems to be used in the production and updating of relevant operational records and reports. Maintains computer systems and peripheral devices at scheduled times or as necessary monitors the computer room for the proper security and environmental temperature, humidity, and power controls. Provides for a smooth shift change by adequately transitioning all activities to the next shift operator. Utilizes personal computing hardware and software, word processing, spreadsheet, and database applications to perform basic duties including documentation, reporting, scheduling and user support. May be required to perform operations during critical demand periods, emergency situations, or scheduled vacations. Creates or modifies job streams to improve computer operations. Provides guidance To other operations staff. Works cooperatively with various areas of Information Technology, for example: applications, systems, helpdesk, and other areas. Operates 146 Woods Ave.

Bergenfield, NJ 07621.

Home 201-***-****

Cell 201-***-****

software diagnostic tools. Responsible for maintaining consistent, punctual, and regular attendance. Performs other related duties as required. troubleshooting skills.

Technical Support PC troubleshooting Printer Repairs – HP LaserJet, Zebra,

(Alliance) Embosser, IBM Impact

Egate, ICAN troubleshooting

SUN Server Support Monitor and Perform first level troubleshooting Primarily responsible for monitoring and troubleshooting the Clinical application interfaces via Egate and Cloverleaf interface engines. The Egate and the Cloverleaf interface engines allow communication between various systems of dissimilar architectures using an HL7 protocol.

EDUCATION

Bergen Community College Paramus, NJ 2008 2011. A.A.S., Network Administration.

Chubb Institute Jersey City, NJ 1999 2000.

Computer Systems Support/Help Desk

Union Hill High School Union City, NJ 1991 1995.

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SKILLS

Operating System and Software Skills:

TCP/IP and NT Routing skills

NT Server, Win2K Server, XP, Win9X, DOS, Unix, OS/2, Novell, Solaris, AIX, HP UX

HP Open view NNM and Castle Rock SNMP manager

Microsoft Office software, Visio, SNA Server, SQL 7, IIS, IE, SMS, SNA Server

IBM QSeries Messaging Middleware Software, IBM ADSM and Tivoli Storage Manager

Unix Solaris 2.6 2.8, AIX4.3.3, HP UX 10.2 and 11.0

Proficient in the installation and troubleshooting the major LAN transports such as TCP/IP and SNMP, IPX/SPX and NetBIOS

IBM MVS, VM, TPF, VTAM, SNA

Hardware Skills:

Storage Area Networking equipment Fiber Channel, FICON, ESCON, SCSI RAID, SRDF, IBM Channel Extension.

Intel, WinTel, Compaq, RS6000, SUN, IBM and HP Server hardware and peripherals, Dell Server certified.

LAN/WAN ATM, Ethernet, Switches, Cisco Routers, Hubs, Bridges, CSU/DSU, Firewalls, Routers, Bridges,

Host Gateways, Channel Extenders, Protocol Converters, Hubs, Switches, cabling, NICs, and associated

software and diagnostic tools WAN Networking elements such as transmission devices CSU/DSUs, Modems,

Multiplexers, etc., circuits T1s, Frame Relay, ISDN, etc., cabling conventions, and associated diagnostic tools.

Products to connect Open Systems equipment to IBM Mainframes via SNA, TCP/IP and 3490.

Test equipment: LAN Sniffers, Logic analyzers, scopes, OTDR, Optical meters and power sources, ESCON Analyzers,

Fiber Channel analyzers, SCSI analyzers, communication equipment.

Optical Dense Wave Division Multiplexors DWDM.

REFERENCES

Available upon request.

Contact this candidate