Housekeeping and customer service

linda Myrtil

**** ** *** ******

Miami FL *****

504-***-****

*********@*****.***

PROFILE

To obtain a position in a growing company where I can I can utilize my skills, knowledge and experience in a rewarding environment.

EXPERIENCE

Room Attendant, W South Hotel, Miami Beach Florida 03/2010-08/2010 Cleaned rooms and bathroom accessories such as bathtub, mirrors, tiles, toilet, sink, walls, counters, and floor surface. Striped and made beds, and changed bed linens. Carefully dusted all furnishings, pictures, drawers, window ledges, and shelves. Refilled amenities, linens, and supplies in visitor room. Signed for room keys, retrieved, pushed to assigned rooms and restocked heavy cart. Adhered to cleaning measures and instructions for use of chemicals and cleaning agents

In Room Dining, Sonesta Key Resort, Miami Beach Florida 12/2010-11/2011 Prepared and delivered guest’s beverage orders. Greeted and offered seats to guests. Reviewed any changes to menu and specials. Decorate tables as necessary. Ensured quality and accuracy of orders. Attended to guest during their whole dining experience Reservations Agent, Best Western Ocean Front Resort 02/2012-8/2013

•Greeting customers in person and answering efficiently their reservation related requests and queries. Attending several phone calls at a time and providing customers with required information about the hotel products, packages, services and facilities. Coordinating with all the hotel departments in order to bring the best possible results. Making all the facilities available to the customers in order to give utmost customer service.

EDUCATION

Continental Academy High High School Diploma Miami Florida REFERENCE

AVAILABLE UPON REQUEST