Customer Service Medical Assistant

CICELLIA JACKSON

614-***-**** Charlotte, NC ***************@*****.***

Professional Summary

Medical Assistant with excellent office skills. More than twenty years experience of customer service and accounts payable / receivable collections. Self-starter with strong commination skills. Assertive team player with strong interpersonal skills and problem solving ability. Team player with strong planning & organizational skills. Able to manage multiple tasks and projects by multitasking. Driven with the expectation to succeed and grow within the company.

Core Knowledge & Skills

Medication Administration Microsoft Office Cash Handling Dental Patient Scheduling

Injections Nex - Gen Software Inventory Management Medical Patient Scheduling

Vital signs Microsoft Word Customer Service Optometry Patient Scheduling

Education & Training

Kaplan College Columbus, Ohio November 2011

Medical Assistant

Diploma

THE WOMEN'S CLINIC Columbus, Ohio September 2011

Externship

Organized, filed and maintained database of patients records

Prepared treatment area and assisted with patient exams

Performed urine specimens for pregnancy test and prepped patients for ultrasounds

Work Experience

LOWER LIGHTS CHRISTIAN HEALTH CENTER

Columbus, Ohio 2015 – 2016

Front Office Specialist

vProvided excellent customer service while checking patients In/Out for Medical, Dental and Vision appointments.

vVerifying all insurance through OMITS website upon arrival.

vPerformed billing activities by collecting copayments and submitting patient balances into patient transaction chart.

EXPRESS SCRIPTS

Columbus, Ohio 2013 – 2015

Patient Care Advocate

vScreen and review requests based on benefit plan design and clinical criteria for customers.

vFacilitate resolution of drug coverage issues for customers with pharmacies and doctors and clients.

vProcessed authorization forms from Pharmacists and Doctors to ensure accuracy of needed medication for patients which required detailed handling of forms.

DOCTORS WEST HOSPITAL

Columbus, Ohio 2012 - 2013

Patient Registration Rep

vProvided registration services for Inpatient, Outpatient and ER patients by processing information into hospital database.

vObtain accurate data collection, financial, and medical information from patients and paramedics in emergency situations.

vTransported and assisted patients to various hospital destinations.

vProficient in computer system and database.

HEINZERLING FOUNDATION

Columbus, Ohio 2010 - 2012

Direct Care Assistant II

vAssisted residents with dressing, bathing, restroom, eating and all personal needs.

vAchieved daily goals and activities with residents for recreation and residents with medical challenges.

vAccompany residents on field trips and events along with doctor appointment visits.

DOLLAR GENERAL

Columbus, Ohio 2008 - 2010

Store Lead-Sales Associate

vManaged cashiering activities in areas of purchasing exchanges/return merchandise.

vWorked directly with vendors to verify and confirm shipments.

vAssist with training new employees and complete/submit weekly pay-role.

QUICK CASH USA

Columbus, Ohio 2004 – 2008

Customer Service Representative/ Teller

vMaintained records and incoming calls for collections.

vSet up accounts/payment schedules with pre-existing/new clients.

vCash Checks, issue money orders and complete daily deposit log.

INFLUENT CORPORATION

Columbus, Ohio 1999 - 2004

Telemarketing Auditor

vRespond to inbound calls from customers for gas coupons and magazine membership.

vAudited previously recorded employee calls while reviewing data on computer and making any necessary changes to order.

vAchieved high level of call volume of 200+ Customers daily while discussing purchase and processing order into computer.

XEROX DOCUMENT SOURCE

Charlotte, NC 1998 – 1999

Finishing Production Associate

vReceived perfect attendance award.

vInteracted with customers to discuss printing and job finishing requirements for projects and daily work tasks.

vResponsible for operating machines that would bind, collate, cut, and 3 hole punch orders as required.

vPrepared and completed print jobs with color copier and fulfilled customer orders.

vOrganized purchase orders by UPS or Freight delivery.

REFERENCE UPON REQUEST

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