Sales Customer Service

Mike Wolfgang

Summary of

qualifications

Experienced executive leader with effective management style and innovative problem solving skills. Possesses situational leadership skills and ability to communicate and share knowledge at all organizational levels. Highly effective at presenting to and building relationships with “C” level clients. Excels at achieving strategic initiatives and goals through leadership, coaching and mentoring. Professional

experience

9/2015 – 8/2016 Wolfgang Consulting St Paul, MN

Sales, Marketing and Business Development Consulting Performed market research to evaluate Large Format 3D surface scanning hardware and software to determine if opportunity warrants a stand-alone company or resides as a product line under the parent company. Identified 3 primary market segments and evaluated potential through trade show attendance, product demos and sales calls in US and Europe. Coached and trained both a technical specialist and primary sales person within parent company.

3/2014 – 9/2015 Western Graphics St Paul, MN

President/COO

Led production management team, sales team and re-energized Lean Manufacturing efforts.

Refocused management team from production centric to customer facing and re- organized customer service department.

Modernized digital production area and implemented comprehensive color management program with cost savings of $10K per year. 5/2010 – 3/2014 Vivid Print Solutions/Securian Financial Group St Paul, MN President, Vivid Print Solutions

Director, Securian Graphic Services

Responsible for profit and loss of both Vivid Print Solutions and Graphic Services. Securian Graphic Services provides internal print resources for Securian while Vivid Print operates as a commercial print subsidiary company. Increased Vivid Print Sales by 45% and increased internal Securian Sales by 15% in 2012.

Rebranded commercial print business and implemented Lean Manufacturing. Led and coached sales team to move commercial print focus from low margin broker business base to higher margin direct B2B.

10/2006 – 5/2010 CGS Publishing Technologies, LLC Minneapolis, MN Director, Digital Print Systems

Drove Sales Development and Product Marketing of Color Management Software through Introduction and Growth stages of the product life cycle. Won Major Accounts Consolidated Graphics, RR Donnelley, Bowne and Company. Consulted with medium and large print providers to identify opportunities for operational efficiencies and new business growth

Developed Business Partnerships with Xerox, HP, MGI and IKON. Trained and Coached both CGS and Business Partner sales teams through joint sales calls, training workshops, webinars and trade shows. Developed sales process and conducted training.

Initiated technological co-development between CGS and a business partner by H 612-***-****

E-MAIL: *********@*******.***

1800 Graham Ave #318

St Paul, MN 55116

collecting customer field data and presenting potential sales forecast to provide ROI for engineering.

7/2006 – 10/2006 Cycle Software Bloomington, MN

Director of Custom Publishing

Develop and build new business unit to produce custom HS and Secondary education textbooks utilizing XML workflow and production digital print technology Operation was not able to be developed due to insufficient resources 1/1999 – 7/2006 Thomson Legal and Regulatory (West Group) Eagan, MN Technical Services Team Supervisor

Led technical team for Prepress, Press and Digital Print. Four person team responsible for project management, research and implementation of emerging technology, process improvement and training initiatives, strategic technological development, capital/expense budget planning/management and vendor management.

Project Manager of project moving production of customized reports from an East Coast facility to Thomson’s Eagan, MN facility and converting from single color to four color in four months.

Pioneered initiative to migrate short run color book covers from conventional offset to digital color printing utilizing Xerox technology. Migration resulted in 10-50% reduction in unit cost for run lengths below 1000 units. Digital Print Supervisor

Managed production and 3 shift operations for 40-person department producing over 1 billion pages per year. Expanded production capacity 200% through capital investment and electronic workflow improvements.

Manufacturing execution member of Print on Demand Strategic Planning Team tasked with converting business process from Print to Inventory to Print on Demand. Identified and reduced excessive scheduling overruns and standardized paper/trim sizes resulting in annual cost savings of $754,000. 1989 – 1999 U.S Marine Corps CA, VA, HI

Line Division Manager, QA Representative, Presidential/Fleet Helicopter Crewchief

Managed operations, production, quality programs and training of line division consisting of 40-55 Marines and $192 Million in assets. Led division in successful overseas deployments and operations.

Led and coached Marines while managing aircraft, maintenance and material requirements for worldwide operations as one of four Presidential Crewchiefs. Provided Presidential support at over thirty sites worldwide and flew forty-two Marine One missions. Evaluated and revised squadron contingency procedures for Camp David operations.

Education Hawaii Pacific University Honolulu, HI

BS Business Administration

GPA 3.7

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