Human Resources Customer Service

Kevin Bogle

Senior Director of Human Resources - Oxford Casino

Mystic, CT

******@*****.*** - 860-***-****

Human Resources executive with significant start up experience, excellent project management and problem solving skills. Experience includes union negotiations and management, compensation and benefits, employment, training and internal communications. Core Skills include:

• Executive Team and frontline Recruitment

• Strategic Planning

• Compendium and Organizational Structure development

• Policies and Procedures

• HRIS Selection and Implementation

Willing to relocate to: Rhode Island, NY

Authorized to work in the US for any employer

WORK EXPERIENCE

Senior Director of Human Resources

Oxford Casino - Oxford, ME - February 2015 to Present Reorganized the Human Resources function for a comprehensive casino property

• Updated and reformatted all job descriptions, salary grades and organizational charts

• Redeveloped all company policies, procedures and Employee Handbook

• Developed a Comprehensive Customer Service program

• Redesigned the orientation process including guest service training

• Streamlined the employee relations process including all necessary online forms

• Developed effective programs to promote employee benefits, 401k and recruiting plans Vice President of Human Resources

Kevin Bogle - Mystic, CT - September 2010 to October 2014 467 River Road - Mystic, Ct. 06355 860-***-**** ******@*****.*** Resorts World New York - Jamaica, NY Vice President of Human Resources 9/2010 - 10/2014 Created Human Resources function for a 1500 union and non-union employee operation

• Designed pre-opening Recruitment Plan and Hiring procedures

• Created Human Resources Strategic Plan including union management

• Compensation and Benefit Plan design including Compendium

• Union contract implementation on effective date without notice

• Government Relations Responsibilities with local and state organizations

• Licensing, Hiring and Training Program Development Executive Director of Human Resources

Empire City - Yonkers, NY - February 2006 to September 2010 Created Human Resources function for 1400 employee operation

• Oversight of 15 Union contracts and renegotiated all union contracts

• Interpretation of New York State Gaming Regulations and development of Human Resources Strategy while adhering to these regulations

• Recruiting, Licensing and Pre-Opening hiring plan development

• Compensation and Benefit Plan Development including Defined Benefit Plan

• Direct oversight of the Manager on Duty program

Vice President of Human Resources

Mohegan Sun Casino - March 1997 to January 2006

Development of company training and development plan, Employee Services, Compensation and Benefits, Personnel, Licensing and Wardrobe for 10,000 plus employee property

• Integrated the Human Resources function at Mohegan Sun - Pocono Downs

• Development of Policies, Procedures, designing training and employee relations programs, compensation and benefit design, 401(k) Administration

• Development of Childcare and Employee Centers

• Project Lead for expansion while overseeing 5500 Employee Operation

• Analyzed potential property acquisition opportunities Vice President

Mohegan Sun Casino - Uncasville, CT - January 1996 to January 2006 Oversight of the Human Resources function.

Director of Employee Relations and Training

Mohegan Sun Casino - January 1996 to March 1997

Pre-Opening Human Resources Project Lead

• Responsible for developing training and development curriculum

• Development included orientation, customer service, supervisory and leadership training

• Employee Communication, incentive and employee relations program EDUCATION

Master of Arts in Public Relations

Rowan University

Bachelor of Arts

Communication/Marketing

ADDITIONAL INFORMATION

SHRM - SCP Certification

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