Adoni'Yah B. Sinai

**** **** ****** ** ** Vergne, TN 37086

C: 615-***-**** • Email: acwdxv@r.postjobfree.com

Objective

To immerse myself in a company where I can use my Technical, analytical, people Skills, problem solving skills, and communication skills in a challenging position, that enables me to lead projects, to lead team members, and to provide and implement innovative ideas.

Professional Experience

HCA / Systems Engineer / Nashville, TN - 2/2012 to Current -

Implement and Support Virtual IP Addresses for CICS TS 5.1 Regions supported by OSPF routing Protocols.

Utilize SNA and TCPIP protocols, on connections and interactions between web, Z/OS EC12 Mainframes, middleware platforms and other devices on HCA network.

Monitoring and making appropriate recommendations regarding changes to systems products.

Manage and maintain 3 million CICS transactions a day, and implement CICS Region definitions and support across 65 regions.

Design Mainframe hardware configuration, cable diagrams, and IO Diagram architecture, for any device or software connecting to the mainframe.

Designed and implemented HCA’s First CICSPLEX, in order to enhance CICS TS functionality.

Specific responsibilities include Installation and maintenance of mainframe infrastructure systems under direct supervision.

Obtain technical knowledge of software systems programming, Testing, debugging, creating, and updating documentation.

Staffmark /Asurion / Mobile Tech Support Representative / Nashville, TN - 1/2011 to Current -

• I troubleshoot wireless devices (smart phones, microcells, Wi-Fi, netbooks, Apple products, etc.) for AT&T customers, and I also provide technical enhanced support with an unlimited scope of support, meaning I do everything needed to fix issue, if I don’t know how to fix a device, I am required to learn it and fix it..

• I am able to remotely log in to customers device, and we have monitoring tools that we utilize as well to track status and troubleshoot errors based on codes it produces. I have maintained high quality and service levels, during my tenure as a Mobile Tech Support Rep.

Office Depot / Technological Sales Associate II / Brentwood, TN - 5/2010 to 12/2010

• I educate customers on several technology products and explain how it works to make technical info simple, and easy to understand, which allows the customer to buy with confidence, which minimizes a customer returning a product.

• I repair and optimize computers and perform other technology services for our customers on a daily basis. Familiar with various forms of software and

Home Depot / Merchandise Execution Associate / Nashville, TN - 6/2010 to 12/2010

• I provide store level merchandising support for venders and suppliers by maintaining planogram integrity, demonstrating product knowledge, and providing excellent customer service to each and every customer, which drive the sales numbers higher, which increases the chance for each store i service to success share, or profit share.

Wells Fargo Home Mortgage / Loan Servicing Specialist / West Des Moines, IA - 11/2008 to 7/2009 -

•I assisted home owners in the retention of their home through loan modifications, using my knowledge of the housing market, company procedures, company products, and government programs that were available on a daily basis.

•I represented my company well by giving the home owners the highest quality of customer service, building trust and report with them, educating them on various ways to retain their homes, and sometimes just listening to the customers concerns, thoughts and questions.

Independent Insurance Agent - ( Appointed By Multiple Insurance and Annuity companies ) - 5/2005 to 9/2008

•As an Independent Agent, i was licensed and appointed to produce insurance by several companies, where I sold life insurance, medical insurance, annuities, medicare supplements, prescription drug plans, long-term and short term care, accidental indemnity insurance products, and provided excellent customer service to my customers for three years.

•I flourished in a combination of selling environments, business to business, whether in person over the phone, in home presentations, or in a call center environment when dealing with a client who resides another state. My main role and responsibility was business development, and i always transacted business honestly, ethical, and with great integrity.

• I have won several awards during my time as an Insurance Agent, and several times my production helped me rank high in the region for new business produced.

Burnett Realty / Real Estate Agent / West Des Moines, IA - 4/2007 to 1/2008

• I networked and built relationships with homeowners, prospective buyers, business owners, and other professionals, to develop new business.

• Using my knowledge of Federal and State housing laws, the real estate market, and understanding of housing contracts, I was able to help other realtors, homeowners, and prospects, make real estate transactions with confidence.

• I provided excellent customer service to all clients, and helped my company achieve the goals.

Deluxe / Universal Mortgage Inc. / Loan Officer / Brooklyn Center, MN - 6/2006 to 3/2007

• As a loan officer I helped several mortgages get financed, by finding the best loan programs for first time home owners, investors, and refinancing for existing home owners.

• I provided customers for my company using cold calling tactics, marketing materials, and by converting company leads into buyers.

• I always upheld a high moral standard when recommending products, and found what was best for my client, thus providing them with the highest level of customer service.

Education

Western Governors University -Tennessee - Currently attending

• BS Information Technology - Networking Security

University of Northern Iowa / Cedar Falls, IA- 2003 - 2005

• Business – Marketing Major

Roosevelt High School / Gary, IN - 1999 - 2003

• Graduated in the top 1%

• National Honor Society

• Decorated three sport athlete Football, Basketball, Track and Field.

• Junior and Senior class President

• City-wide Student Government, where we conduct our cities first, student-run, youth leadership conference.

References

Available upon request

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