Customer Service Manager
Resume:
Helen Russell
Edmonton, AB
**************@*****.***
Self-motivated, accomplished quality control/quality assurance manager with a number of
accomplishments in the retail/food and beverage industry. Excel in fast paced, high-energy
environments and work to identify areas of continual service improvement potential. Highlight
of skills include;
Time Management Customer Service
Continual Service Improvement Health & Safety
Team Building Quality Management
Inventory Control Merchandising
Professional Experience
Lancashire Distrbution
2015-2015
Warehouse Personnel/Shipping & Receiving
Responsible for all laminate/hardware/edgebanding orders, as well as helping walk in customers.
Rotex Supply
2013-2015
Warehouse Personnel
Responsible for weighing materials, moving pallets with a forklift, baling material, and sorting through material.
Axe Music
2012-2013
Tshirt Printer/Web Sales
Responsible for operating and maintaining the t-shirt printing machinery, t-shirt inventory, and in my down time helping pack orders in the warehouse for websales.
Source Adult Video
2012-2012
Assistant Manager
Responsible for maintaining inventory counts, adding/editing new rentals, daily cashouts, and any other extra duties asked of me by my manager.
Red Arrow Motorcoach
2011-2012
Customer Service
Responsible for booking fares, loading coaches, meeting arrival coaches and helping passengers disembark, as well as nightly cashouts and other daily cleaning duties.
Starbucks Coffee Company
2009-2010/2010-2011
Quality Controls/Barista
Responsible for ensuring that Starbucks quality policies were adhered to. Constantly achieved
an above average score during corporate quality audits. Also held the positions of Barista and
Health & Safety lead. Achievements included;
Constantly achieved an above average score during corporate quality audits.
Achieved the highest level of recognition for my role as Barista.
Lead Health & Safety initiatives and was responsible for ensuring all staff adhered to the
Health & Safety policies developed by corporate.
Responsible for entire stores weekly and monthly extended cleaning tasks.
Sobey‘s Urban Fresh
2009-2009
Deli/A La Carte
Responsible for processing customer orders and ensuring orders were filled in a timely manner.
Ensured quality of product was of the highest grade. Maintained inventory control by ensuring
that shortages of product were promptly replaced.
Park Plaza Liquor Barn
2008-2009
Cashier/Key Holder
Responsible for opening and closing of the store, daily inventories and cash outs, setup of displays and monthly remerchandising. Also responsible for receiving of orders, checking invoices, and putting away stock.
7-Eleven
2006-2008
Cashier
Responsible for basic cashier duties, daily and weekly inventory controls/counts/ordering. Helped with monthly remerchandising, displays, impulse racks. Also managed daily cashouts, end of day cashouts and morning deposits.
EDUCATION
G.E.D. Inner City High School, 2005
REFERENCES AVAILABLE UPON REQUEST
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