Office Manager

TERESA J. BUTLER

Objective:

To obtain a challenging opportunity in a stable and cutting edge environment that will allow me to utilize my skills, education, previous work experience in developing a career in the business professional world that will be long term and rewarding. Professional Summary:

A talented administrative professional with a solid background in Billing, Invoicing, Microsoft Excel and QuickBooks software. Enthusiastic, customer-service oriented individual with 20+ years experience in the Administrative/Office Services field. Skilled in time-management, with the ability to efficiently meet project deadlines. Computer literate, and able to handle multiple, complex responsibilities. Quick learner and always ready to try something new. Background in animal care. Skills:

50+ WPM typing speed Strong problem solving skills Advanced Microsoft Office knowledge Resourceful

Spreadsheets Dedicated Team Player

Meticulous attention to detail Strong interpersonal skills Results-oriented Understand grammar

Self-directed Proofreading

Time management, self-starter, critical thinker Mail Management Professional and mature Meeting planning/ Scheduling HIPAA compliance Legal Administrative Support

Filing and data archiving Multi-line phone proficiency Billing and Invoicing Advanced clerical knowledge

Accounting familiarity Able to work well under pressure Education:

High School Diploma:

Fairview High School - Fairview Park, OH

Accomplishments:

Promoted to Corporal (E-4) in just 6 months of military service. Honorable Discharge from the Marine Corps with a Navy Achievement Medal (NAM).

Increased office organization by developing more efficient filing system and customer database protocols. Promoted to Billing and Invoicing manager at Comp USA after 9 months employment of working in the Corporate order pick up center. Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude. Successfully planned and executed corporate meetings, lunches and special events for groups of 12+ employees. Updated and revised the Office Administrator Manual. Attended National Aerospace show in Baltimore, Maryland, to knowledge in the area of Aerospace and government documentation. Experience:

06/2016 to present

Signet Jewelers – Akron, OH

Account Representative – Recovery 1

Inbound and Outbound Credit Services

09/2015 to 04/2016

Ricoh USA – Richfield, OH

Field Support Representative

Ordered and distributed office supplies, Managed office supplies, vendors, organization and upkeep. Directed guests and routed deliveries and courier services. Answered and managed incoming and outgoing calls while recording accurate messages. Received mail and packages, properly distributed incoming and shipped outgoing. Helped distribute employee notices and mail around the office. Managed Single-site Print/Copy/Mail Centers, Printing, copying, binding, and scanning.

04/2014 to 08/2014

Temporary Contract Operations

Support Coordinator

Smithers Quality Assessments – Akron, OH

Called in on a Temporary Contracts to help out while company was doing a Reorganization. Processed and formatted Audit Reports for multiple Auditors. Managed the database. Typed correspondence. Performed internal audits for database systems. Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information on an as needed basis. Dispersed incoming mail to correct recipients throughout the office. Made copies, sent faxes, handled organized files, and scanned documents. Maintained electronic and physical files. Properly routed agreements, contracts and invoices through the signature process. Received and distributed faxes and mail in a timely manner. Received and screened a high volume of internal and external communications, including email and mail. Managed daily office operations and maintenance of the equipment. Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists. 12/2006 to 03/2011

Smithers Quality Assessments – Akron, OH

Administrative Assistant/ Operations Support Coordinator Processed and formatted Audit Reports for multiple Auditors. Managed the database. Typed correspondence. Performed internal audits for database systems. Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information on an as needed basis. Dispersed incoming mail to correct recipients throughout the office. Made copies, sent faxes, handled organized files, and scanned documents. Maintained electronic and physical files. Properly routed agreements, contracts and invoices through the signature process. Received and distributed faxes and mail in a timely manner. Received and screened a high volume of internal and external communications, including email and mail. Managed daily office operations and maintenance of the equipment. Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists. 06/2001 to 12/2006

Onix Networking – Westlake, OH

Receptionist/Administrative Assistant

Managed the receptionist area, including greeting visitors and responding to telephone and in- person requests for information. Created invoices and purchase orders. Typed reports. Created spreadsheets. Maintained files. Managed shipping, receiving and mail distribution. Ordered supplies. Made copies, sent faxes and handled all incoming and outgoing correspondence. Planned itineraries, luncheons, travel and hotel arrangements for the President of the company. Took notes in meetings.

07/2000 to 06/2001

Braden Sutphin Ink Company – Cleveland, OH

Inside Sales

Placed ink Sales. Prepared orders. Controlled a customer database. Number on One in sales six months straight.

06/1997 to 09/1999

Comp USA – North Olmsted, OH

Billing/Invoicing Manager

Register Sales. Shipping/Receiving. Billing/Invoicing. Filed reports. Applied credit to accounts. Scheduled/Managed six Inside Sales Staff. Employee of the month multiple times. Part-time Office Manager Animal Clinic/Single Sailor Program, 05/1995 to 05/1997 Morale Welfare and Recreation/ USMC – Whidbey Island Naval Air, WA Assisted the Army Veterinarian doing appointments, preparing shots, scheduling appointments, ordering supplies, cleaning and upkeep of the office and exam rooms, files. Monitored the Single Sailor Program, concessions, computer usage, phone access, movies and games for the Sailors and Marines on the base.

04/1995 to 05/1997

Pantec Mini Storage/ Penske Truck Leasing – Oak Harbor, WA Part-Time Assistant Office Manager

Grounds Manager. Managed Rentals for storage and Truck Leasing. Billing and invoicing accounts receivable, Bookkeeping.

10/1990 to 07/1993

United States Marine Corps – Cherry Point Marine Corps Air Station, NC Legal Administration10

Completed three month Administration/Legal Course and Typing Course. Typed up multi-page reports (JAG Investigations), Court reporting/transcriptions from cassettes. Personal Assistant and driver for the Commanding Officer, Sergeant Major and Adjutant of my Unit. Responsible in overseeing all legal needs for 18 Squadrons under my Unit. Filing, Transportation Coordinator. 03/1988 to 10/1990

Animal Hospital of Fairview Park – Fairview Park, OH Veterinarian Assistant

Assisted during appointments and surgeries, developed x-rays, processed blood and stool samples, prepared vaccinations, scheduled appointments, created and maintained patient records, filing, cleaned and maintained the upkeep of the office and exam rooms.

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