Information Technology Customer Service

SRIJANA ARYAL

**** ********* ******, ********, ** H3S 1M1

Tel: 514-***-**** email:**********@*****.***

SUMMARY

Persistent and hard-working, result oriented recent graduate with AEC Diploma in Software Testing and Quality Assurance.

Seeking for a position as a Software Quality Analyst in a reputed organization.

TECHNICAL SKILLS

Testing tools- Quality Center and Quick Test Professional

Good understanding of QA methodology, Software Development Life Cycle (SDLC) and Software Testing Life Cycle(STLC)

HTML, SQL & PHP Programming

Web & Graphic designing

Operating Systems: Windows Vista-XP-2000-NT-98.

Other Tools: Microsoft Office suite, E-mail, Internet usage

EXPERIENCE

Clinic Administrative Support Assistant Dec 2015 – contd.

Jewish General Hospital, Montreal

Responsibilities:

Organize and schedule patients for clinics and follow up exams

Greet and log in patients arriving at clinic.

Take telephone messages and provide feedback and answer queries of patients

Review and validate health cards

Performing clerical duties including entering data, filing management and updating using the medical clinical system MediVisit

Well versed in communicating and documenting patients’ information in a timely manner

HRM System for Transportation QA April 2016-May 2016

W3Care Technologies-Information Technology and Services, Montreal (online job for India based company)

Responsibilities

Review requirements and design documents, functional specifications and develop Test Plans, Test Scenarios, Test cases, Test Scripts and Test metrics.

Analyze project objectives to understand the scope of the developed system

Create Test cases for all the modules available in the system and specification document.

Ensure cross-platform multiple browsers compatibility of the software.

Execute all the test cases and log defects in Bug report.

Careshop website QA Mar 2016-April 2016

W3Care Technologies-Information Technology and Services, Montreal (online job for India based company)

Responsibilities

Review requirements and design documents and develop Test Plans, Test Scenarios, Test cases, Test Scripts and Test metrics.

Testing developed software against specified requirements and from the end-users perspective.

Test design and functionality on responsive view (mobile and ipad).

Ensure cross-platform multiple browsers compatibility of the software.

Execute all the test cases and log defects in Bug report.

Production Assistant Sep 2012– Jan 2015

Davids Tea, Montreal

Responsibilities:

Assisting in production planning and data analysis utilizing the in-house ERP system

Handling operations and production issues as a team player and as a senior leader of the team

Assisting in producing high quality products and keeping up with production demands and productivity targets

Involving in tea packaging and assembly operations to enhance productivity and operational efficiency

Junior Trainee Assistant Nov 2011-April 2012

Nepal Credit and Commerce Bank, Nepal

Responsibilities:

Providing banking assistance to bank customers in handling their checks and cash deposits, payments and withdrawals utilizing Pumori (a banking software)

Assisting in supporting bank administration in its operational issues

Responsible in protecting bank operations by maintaining confidentiality of customer information

Involved in responding to bank account and product related queries

Reservation In-Charge Dec2010-Nov 2011

Temple Tiger Group of Companies, Nepal

Responsibilities:

Responsible for entire reservation system-booking, update & ensure proper billing

Providing daily, weekly and monthly departmental reports

Acknowledged guest complaints and feedback and ensure that the guests’ needs are met

Involved in Responding to all guests’ inquiries-email & phone in an efficient manner

Volunteer-Computer Training and Administrative Assistant Oct 2008-Sep 2009

CIWA, Calgary

Responsibilities:

Assisting in computer training services to immigrant women

Providing general administrative support including data entry and customer service support

Assisting in Secretarial office jobs including directing the clients to the proper staff, carrying out telephone inquiries

Involved in various fund-raising events

Computer Science Instructor Jan 2005-Jan2007

Little Angel’s School, Nepal

Responsibilities:

Teaching C programming, HTML, MS Office software to high school students

Creating rigorous lessons that are aligned with the subject curriculum

Providing ongoing and timely feedback to students on their progress

Conducting frequent and appropriate assessments of student’s abilities

EDUCATION

AEC Diploma in Software Testing and Quality Assurance

Montreal College of Information Technology, Montreal

M.Sc. in Computer Science

Bharathiar University, India

LANGUAGES

English (advanced), French (beginner)

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