Customer Service Management
Resume:
JIAN DALIDA CUSTODIO
Present Address: #** ****** ** ******* ********
Marulas Valenzuela City
Email Address: ******************@*****.***
Mobile Phone: 091********
Objectives: To apply my knowledge and learning’s in my Travel Management Degree into practical and actual situations in Travel and Tourism Industry.
Personal Information
AGE : 22 Years Old
DATE OF BIRTH : March 02, 1994
PLACE OF BIRTH : Agtatacay Sapian Capiz
CIVIL STATUS : Single
SEX : Female
RELIGION : Roman Catholic
HEIGHT : 5’6”
WEIGHT : 45 kgs.
FATHER’S NAME : Panfilo B. Custodio
OCCUPATION : Diceased
MOTHER’S NAME : Jocelyn D. Custodio
OCCUPATION : House Keeper
LANGUAGE/DIALECT
WRITTEN/SPOKEN : English, Tagalog, Aklanon,
CONTACTED IN CASE
OF EMERGENCY : Jocelyn D. Custodio
ADDRESS : Cabugao Batan, AkLan
Educational Background
TERTIARY LEVEL
2013-2016 : STI College Kalibo
RDC Building, Capitol Site Kalibo Aklan
: Bachelor Of Science In Travel Management
2011-2012
: Altavas College
Altavas Aklan
Bachelor of Science In Office Administration
SECONDARY LEVEL
: Rizal J. Rodriguez Sr. National High School
Cabugao Batan, Aklan
PRIMARY LEVEL
: Cabugao Elementary School
Cabugao B atan, Aklan
Work Experience
2016 Tourist Information Assistant
Kalibo International Airport
Aklan Provincial Tourism Office(OJT)
2014 Front Desk Officer
Giulius Boracay Italian Resort
Boracay, Aklan (OJT)
Office Operation and Marketing
2015 Emersion
Caticlan Airports Multi-Purpose Cooperative(Observed)
2011 Sales Assistant
Gaisano Capital Kalibo
SEMINARS, CONVENTION, AND EVENTS ATTENDED:
Certificate of Completion for having successfully completed training in:
-Basic Training Regulation VI/1 of the 1978 STCW Convention, as Amended ( PERSONAL SURVIVAL TECHNIQUES, FIRE PREVENTION AND FIRE FIGHTING,ELEMENTARY FIRST AID PERSONAL SAFETY AND SOCIAL RESPONSIBILITY)
Date Expiry: August 03,2016
-SHIP SECURITY AWARENESS TRAINING AND SEAFARERS WITH DESIGNATED SECURITY DUTIES ( IMO Model Courses 3.26 & 3.27)
(ISPS Code and, Chapter XI-2 of SOLAS 74, as amended, Regulation VI/6 of the 1978 STCW Convention as amended, Section A-VI/6,Paragraphs 4, 6, 7, & 8, and Tables A-VI/6-1 & A-VI/6-2 of the STCW Code 2010 Manila Amendments)
-CROWD MANAGEMENT, PASSENGER SAFETY and TRAINING FOR PERSONNEL PROVIDING DIRECT SERVICES TO PASSENGERS in PASSENGERS SPACES (CROWD)
-PERSONALITY DEVELOPMENT and PUBLIC RELATIONS,HOUSEKEEPING SERVICES, FOOD and BEVERAGE,BAR and BEVERAGE SERVICES
-Tourism Boot Camp on Leadership, Communication, Value, and Behavioral Management and Teambuilding Camp Major Jizmundo, Brgy Libas, Banga, Aklan
-2nd Youth Leadership Summit Camp Major Jizmundo, Brgy Libas, Banga, Aklan
-Leadership Development Program
Polo, New Washington, Aklan
-Hospitality and Tourism Management Regional Summit: Tourism and Hospitality Protocol and Diplomacy
-L’Fisher Hotel, Bacolod City
Tagbuanay 2015: Convention of Tourism and Hospitality Management Educators and
Students
-Hall of Governors, Provincial Capitol, Roxas, City
Finalist of Mutya it Kalibo Ati-Atihan Aklan – ABL Sport Complex
References
Ms. Melrose S. Lunn
Travel Management Head OJT Adviser
melroses%40gmail.com
Rebecca D. Nacubuan
Academic Head
Mr. Edsel R. Tupaz
Deputy School Administrator
Contact this candidate