Administrative Assistant Customer Service
Resume:
Lawrenceville, GA. *****
************@*****.***
TOI SMITH
SKILLS & ABILITIES
** ***. ******** ************** *** Customer
Service experience
experience Tradeshow
Experience
Strengths in problem solving, trouble shooting, and sales staff support Microsoft Excel, Microsoft Word, Outlook, SAP, Oracle, SouthWare, Taulia, and InvoiceWorks
EDUCATION
VIRGINIA COLLEGE AT AUSTIN, AUSTIN, TX
05/2003 – 11/2003
MORENO VALLEY ADULT EDUCATION, MORENO VALLEY, CA.
09/1995 – 09/1995
EXPERIENCE
ACCOUNTS RECEIVABLES, KELLY SERVICES (STRATIX), NORCROSS, GA 01/2016 PRESENT
Creates 75 250 invoices daily
Daily PO research
Daily payment research
Collections by email, phone
ADMIN. ASST/CUST. SVC, DELTA GLOBAL STAFFING (MELTBLOWN TECHNOLOGIES), ALPHARETTA, GA 09/2015 – 01/2016
Daily Order Entry
Responsible for daily input of A/P and A/R
Alphanumeric Filing
Billing, Invoicing
Answers multiline phone, directs calls, responds to emails
Prepare shipping documents
ACCOUNTS PAYABLE REP, KF RESOURCES (NOVELIS), ATLANTA, GA 11/2014 – 04/2015
First line of contact for carriers
Research truck shipments
Verify truck shipments
Track and log errors on excel spreadsheet
Process refund checks
Responsible for weekly freight payments
Assist carriers with remittance details
SCALE OPERATOR, NEWELL RECYCLING, MACON, GA
05/2014 – 10/2014
SCALE OPERATOR, ROCKTENN RECYCLING (VOLT EMPLOYMENT), TUCKER, GA 04/2014 – 05/2014
CAREGIVER, CHICAGO, ILL
03/2013 – 11/2013
1
ADMINISTRATIVE FUNCTIONAL SUPPORT, SIEMENS ENERGY, INC., SUWANEE, GA 11/2007 – 02/2013
Prepared reports, manuals and correspondence on a weekly/monthly basis
Created/maintained a MSDS database on a monthly basis
Responsible for OSHA/HazMat documents
Ordered all office and office machines supplies for the facility
Scheduled all maintenance for the facility and warehouse equipment
Facilitated weekly Safety Meetings
Member of Safety Committee
Processed 50 75 shipping orders on a daily basis
Prepared domestic/international shipping documents for freight ADMINISTRATIVE ASSISTANT, SPHERION (SIEMENS ENERGY, INC.), SUWANEE, GA 06/2007 – 10/2007
Responsible for coordinating and executing facility move to current location
Created, processed, issued and closed Purchase Orders daily
Maintained spend analysis spreadsheet daily
ADMINISTRATIVE ASSISTANT, SPHERION (BELLSOUTH) ATLANTA, GA 01/2007 – 06/2007
PROCURMENT SALES SUPPORT, AMD, AUSTIN, TX
09/2004 – 11/2006
TEMPORARY EMPLOYMENT, VARIOUS AGENCIES, AUSTIN, TX 11/2002– 09/2004
CUSTOMER SERVICE REP, AT&T, AUSTIN, TX
06/2001 – 11/2002
Heavy data entry
Processed credit card transaction
Responsible for billing, invoicing, credits/adjustments, and collections
New accounts, account research,
Upselling, returns, exchanges
LABORER, TEAMSTERS UNION LOCAL 631, LAS VEGAS, NV
O3/2000 – 06/2001
Installation/dismantling of tradeshows
EXHIBITOR SERVICES COODINATOR, GES/SMART CITY NETWORKS, LAS VEGAS, NV 11/1999 – 06/2001
Processed service orders for tradeshows
Heavy data entry and filing
Service desk lead
Processed cash/credit card transaction
Responsible for billing, invoicing, credits/adjustments, and collections
Coordinated inbound/outbound freight transportation
Assisted with inbound/outbound freight tracking
ADDITIONAL COURSES TAKEN
02/2008 EXCELLING AS AN ADMIN ASSISTANT (SIEMENS) 04/2008 BUILDING RELATIONSHIPS (SIEMENS)
07/2008 ACHIEVING SUCCESS W/O AUTHORITY (SIEMENS) 08/2008 ADVANCED ADMIN SUPPORT (SIEMENS)
09/2011 CINTAS FIRST AID CPR & SAFETY (SIEMENS)
12/2012 OSHA 30HR TRAINING (SIEMENS)
2
REFERENCES LARRY HOLSEY
SIEMENS ENERGY, INC
*****.******@*******.***
MIKE NEWSOME
SIEMENS ENERGY, INC
****.*******@*******.***
3
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