Customer Service Engineer

Thomas J. Linehan 914-***-****

** ***** ****** **************@*****.***

White Plains, New York 10605

Objective:

To obtain a challenging position that allows me to utilize my experience and affords me the opportunity for further career growth and advancement.

Experience:

Transbeam, New York, New York July 2013- January 2016

Enterprise Consultant

Manage and support 30+ Enterprise organization clients, IT infrastructure. Working independently to design, consult, deploy and maintain all technology equipment and services including Local OSX/Windows/Exchange Servers + Backup Systems. Maintains close client relationships while regularly exceeding expected quality of service. Successfully increased billable services to existing clientele as well as close several new to company clientele

Apple Inc, New York, New York July 2010- July2013

Genius-Lead Service Technician at Grand Central Apple Store and other locations.

Responsibilities included Scheduling, Training, Customer Relations as well as OSX troubleshooting and Mac Hardware Service. Certified Apple Repair Technician. Solution Engineer capable of designing multi-component systems with over 400 hours logged in servicing hardware repair.

Doral Arrowwood, Rye, New York April 2010-August 2010

Hospitality Services

4 Diamond Corporate Resort. Responsibilities included delivering first class service at indoor Sports Pub as well as Poolside Bar.

The Home Depot, Mt. Pleasant, New York March 2009-April 2010

Sales Associate. Responsibilities included customer facing role in multiple departments, Plumbing, Outdoor/Garden. Recognized for excellent customer service skills.

Citrin Cooperman, CPA White Plains, New York February 2005-June 2005 Operations Assistant responsibilities included managing electronic data, file, allocate daily task equipment and troubleshoot office equipment and software.

Caperberry Events, White Plains, NY April 2003-March 2007 Catering/Hospitality. Responsibilities included providing wait services and catering at off-site locations and banquet halls. Responsible for setup/breakdown of event, serving and ensuring an exceptional customer experience.

Education:

State University of New York-Purchase, NY May 2016 BA Social Sciences and Liberal Studies

Mercy College, New York, New York 2012-2014

Westchester Community College, Valhalla, New York May 2011 Associates Degree in Liberal Arts Additional Core Coursework in Computers

White Plains High School, White Plains, New York June 2008 Advanced Regents Diploma

Private Study and Accomplishments: Eagle Scout of Troop 73, Westchester Putnam Council 2008 Served over 3 years in various positions of leadership 230+ Hours of Voluntary Community Service, New York State References: Available upon request

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