Customer Service Manager

William C Korner Jr.

**** ***** *** ***** **** ● Arlington Heights, IL 60005

224-***-**** ● ******@*****.***

Qualifications Summary

Motivated, top-ranking Insurance Management Professional with proven ability to promote and drive sales and volume in highly competitive territories by providing consultative sales and excellent customer service after the sale for retention of business written by developing solid working relationships of claims and underwriting professionals. Major strengths are: assessing client needs, managing accounts, leveraging exceptional prospecting, presentation, and interpersonal abilities through use of reviews. Possesses excellent analytical, organizational, and time management skills for fast-paced, changing environments. He has been recognized by management as a leader and mentor to new sales representatives and an excellent recruiter. Trained as an Insurance Consultant with extensive experience in multiple aspects of the industry, including claims, information systems management, risk management, account management, Business Relationship Management Insurance negotiations and brokering.

Recent Professional Experience

2B STRATEGIES 2012-Present

Senior Business Consultant, Chicago Ill

Independent producer specializing in Commercial Insurance Sales.

Coverages

Key Accomplishments:

Increased Book of Business to 150,000 per year as producer.

ALLSTATE INSURANCE 2010-2012

Commercial Lines Manager, Greater Philadelphia, PA

Developed programs and marketing techniques for exclusive agents to sell commercial lines and group insurance products. Trained exclusive agents in closing techniques to sell to merchants in their area.

Key Accomplishments:

Increased regional productivity by 110% in 2nd quarter 2011 among agents in region

Top district production for commercial lines products in 2012.

Initiated development of standard marketing plans now used by agents in the region.

SENTRY INSURANCE 2006-2010

Commercial Account Manager Southeastern Pennsylvania and New Jersey

Developed new commercial and group benefit accounts. Serviced existing clients in auto dealership and equipment dealers market.

Key Accomplishments:

Ranked #2 in regional production in 2010.

Closed million dollar account in 2006

98% retention level of 100 accounts on existing book of business.

2B INSURANCE AND STRATEGIES 1999-2006

Insurance Sales Specialist Southeastern Pennsylvania

Independent Insurance and Financial Agency.Developed new commercial accounts and serviced existing accounts. Upsold existing accounts through uses of reviews and contact strategies.

Key Accomplishments:

Increased book of business to 2 million until sold in 2006

Successfully completed the coverage analysis, submissions, marketing, and coverage/pricing

negotiations of all annual renewals while retaining 100% of my accounts as an independent agent.

EXPRESS CAR AND TRUCK RENTAL 1995-1999

General Manager Allentown Pennsylvania

Responsible for 5 stores with 120 plus size fleets, grossing 5 million dollars a year in total revenue.

Key Accomplishments:

Increased fleet size to 750 units active with 98% fleet utilization average per year.

Second largest independent fleet in Southeastern Pennsylvania in 1998.

Recruited and trained managers for offices.

Managed and handled claims for losses of units.

Negotiated pricing of new units through use of floor plan and other financial plans.

US ARMY 1986-1993

Key Accomplishments:

Veteran of Operation Desert Storm.

Trained to work in specific environments for completion of mission essential operations.

Worked with light airborne and infantry units as a fire support officer.

Education

Bachelor of Arts, Communications, Kutztown University, Kutztown, PA

Licensed to sell Life, Health, Property and Casualty and Securities in Illinois

Community Involvement

Order of the Moose, 2010 – Present ● Grand Order of Freemasonry, 1989 – Present

References:

Chris Rush- Customer Service Manager Brown and Joseph- 630-***-****

Fred McMurray-President Mandatek /Linked Local Network-630-***-****

Anthony Biscanti – Liberty Mutual Claims-610-***-****

Michael Fischer- Allstate Insurance -215-***-****

Contact this candidate