Customer Service Technical Support

Zhi Che

**** **** ** *** *****, Middle Village, NY, 11379 (917) 882 – 3699 **********@*****.***

Education Stony Brook University Fall 2009 – May 2014 Degree: Master of Science in Electrical Engineering Bachelor of Applied Math & Statistics

Major: Electrical Engineering in general track

Second Major: Applied Math & Statistics (Bachelor degree) Top 15% students in Stony Brook University

Skill PSPICE, MATLAB, AVR STUDIO, Microsoft Office, Excel, PowerPoint, C/C++, Java, Cadence, Surveillance System installation and maintenance, Sage 50, OMS system. Fluent in English, Mandarin, Shanghaiese, and Basic Japanese Excellent in customer communication

Excellent logical thinking, Hard-working, and love to learn new stuff Level 7th accordion player (Highest level: 10th), Piccolo Patient, Enduring and Careful

Relevant Courses

ESE Electronic Design (C/C++, Java), Digital Systems Design (PSPICE), Semiconductor Devices, Electrical Circuit Analysis, Deterministic Signals & Systems, Random Signals & Systems, Electromagnetic and Transmission Line Theory, Digital Signal Process Theory, Computer Communication Theory (MATLAB), Embedded Microprocessor System Design (AVR STUDIO), Stochastic Systems, Computational Models for Computer Engineering, Advanced VLSI Systems Design (Cadence), Networking Algorithms and Analysis, Solid-State Electronics, Integrated Electronic Devices and Circuits, Advanced design of low noise, Quantum Electronics, Applied Electromagnetic. AMS Finite Mathematical Structures

Probability Theory

Data Analysis

Academic Projects

1. Build an electrical random rolling device

2. Many projects are related in PSPICE, MATLAB, AVR STUDIO, C++, and Cadence.etc. 3. Program a electrical scientific calculator in C++ 4. Research paper about nanometer semiconductor technology and Ocean Thermal Energy Technology (OTEC)

5. Senior Design: Photovoltaic Generation of Electrical Power. Building a 60W solar panel by interconnecting solar cells, and converting the DC output from the panel into 120V, 60Hz AC signal by inverter, meanwhile, design and implement a sunlight tracking mount to increase the efficiency of photovoltaic power generation.

Experience

Best Surveillance Inc. Flushing, NY

Part time employee as surveillance system installer

Installing and maintaining CVI, IP, analog surveillance system Zhi Che

8210 60th RD 1st Floor, Middle Village, NY, 11379 (917) 882 – 3699 **********@*****.*** Global Security Solution, Fresh Meadows, NY

Full time employee as technical support specialist, project consultant

Providing wholesale and customer service related with surveillance system, which including project planning, pricing, selling, and offering surveillance technical solution

Eastern CCTV LLC, College Point, NY

Full time employee as technical support for college point branch.

Providing technical service for surveillance system.

Providing RMA service and failure analysis service for customer.